RSH provider code L4277 · Non-profit | Registered society
What you need to know about Longhurst Group Limited
Longhurst Group Limited is a non-profit registered society providing social housing in England. Longhurst Group Limited's activities are overseen by the Regulator of Social Housing, and it operates across multiple regions within the country. It holds the RSH provider code L4277, but the size of its stock isn't publicly disclosed.
How Longhurst Group Limited is regulated
Longhurst Group Limited falls under the regulatory framework established by the Housing and Regeneration Act 2008. Longhurst Group Limited's compliance with housing standards and consumer rights is monitored by the Regulator of Social Housing. Any tenants who have unresolved complaints may escalate them to the Housing Ombudsman Service, which provides an independent review process. Since October 2024, Longhurst Group Limited must also adhere to new Consumer Standards that aim to improve tenant satisfaction and address issues more promptly.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 63 decisions involving Longhurst Group Limited. Among these, 17 (or approximately 27%) have resulted in findings of severe maladministration. Severe maladministration is the regulator's most serious determination and indicates significant or persistent failures in governance or service delivery. These figures are matters of public record published by the Housing Ombudsman.
What this means for Longhurst Group Limited tenants
Tenants experiencing issues with their housing may be entitled to recourse through complaint procedures established both internally at Longhurst Group Limited and externally via the Housing Ombudsman Service. It's advisable to first follow Longhurst Group Limited's internal complaints process, which typically requires an initial response within two weeks followed by a final decision after eight weeks. If unresolved, tenants should escalate their concerns to the Housing Ombudsman.
Since October 2025, Awaab's Law mandates that social landlords must address damp and mould issues swiftly to prevent serious health risks. Tenants may also be entitled to improvements under the Decent Homes Standard if their property fails to meet specific criteria for repair, thermal comfort, internal space, and structural integrity.
How to escalate a complaint about Longhurst Group Limited
To start addressing your concerns, write to Longhurst Group Limited in accordance with its complaints procedure. If you don't receive a final decision within eight weeks or are dissatisfied with the response, you can request a review from the Housing Ombudsman Service. Longhurst Group Limited is free and doesn't require legal representation. For additional support, tenants may contact Citizens Advice or Shelter for guidance on housing issues.
Where to read more
For further information, visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- The Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
- Tenants Voice category pages on disrepair and complaints
- Relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008: https://www.legislation.gov.uk
Housing Ombudsman activity
The Housing Ombudsman has published 63 decisions involving Longhurst Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Longhurst Group Limited could not resolve through its own internal complaints process.
Of those decisions, 17 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Longhurst Group Limited
If you have raised a complaint with Longhurst Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.