RSH provider code L4435 · Non-profit | Charitable company
What you need to know about Magenta Living
Magenta Living is a non-profit charitable company that provides housing across multiple regions in England. Magenta Living operates under the RSH provider code L4435, signifying its status as a regulated social landlord. This means they're committed to providing homes and services for those who may have difficulty accessing private rental markets.
How Magenta Living is regulated
Magenta Living is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Any complaints against the organisation are escalated to the independent Housing Ombudsman Service if not resolved through internal channels. In 2024, new Consumer Standards were introduced, setting clear expectations for social landlords like Magenta Living regarding their interactions with tenants.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 32 decisions involving Magenta Living since the service began collecting data. Notably, none of these decisions have resulted in a severe maladministration finding, which is reserved for cases where significant or persistent failings are identified by the regulator. The published record indicates that no serious systemic issues have been determined against Magenta Living.
What this means for Magenta Living tenants
Tenants should consider following their landlord's complaints process if they encounter any issues with their housing situation. If a resolution isn't reached within eight weeks, or after requesting a final response from the landlord, tenants may escalate their concerns to the Housing Ombudsman Service at no cost. Tenants in this position may be entitled to additional support under Awaab's Law for damp and mould complaints since October 2025, as well as protection under the Decent Homes Standard.
How to escalate a complaint about Magenta Living
Tenants should start by complaining directly to Magenta Living in writing. After waiting eight weeks or receiving a final response from the landlord, tenants may then escalate their concerns to the Housing Ombudsman Service. Magenta Living is free and doesn't require legal representation. For general support and guidance on complaints, tenants can refer to organisations like Citizens Advice or Shelter. More information about the process can be found on the Housing Ombudsman website: https://www.housing-ombudsman.org.uk
Where to read more
For further details on regulation and tenant rights, visit the Housing Ombudsman's website (https://www.housing-ombudsman.org.uk) or the Regulator of Social Housing's site (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice also offers category pages with resources on disrepair and complaints, as well as relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 32 decisions involving Magenta Living. Each decision is the regulator's formal determination of a tenant complaint that Magenta Living could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Magenta Living
If you have raised a complaint with Magenta Living and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.