RSH provider code L4466 · Birmingham · Non-profit | Registered society
What you need to know about Midland Heart Limited
Midland Heart Limited is a non-profit registered society that operates in multiple regions across England. The Housing Ombudsman's records list it under the provider code L4466.
How Midland Heart Limited is regulated
Midland Heart Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as mandated by the Housing and Regeneration Act 2008. Complaints against the organisation are handled according to a two-tier system, starting with internal procedures managed by the landlord itself. If unresolved after eight weeks or if tenants feel their complaint hasn't been adequately addressed. They may escalate it to the independent Housing Ombudsman Service. The Consumer Standards introduced in 2024 further ensure that social landlords adhere to certain basic service standards.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: there have been 109 decisions involving Midland Heart Limited, with one (1%) containing findings of severe maladministration. Severe maladministration is the most serious determination made by the Housing Ombudsman and indicates significant or persistent failures in handling complaints.
What this means for Midland Heart Limited tenants
Tenants facing issues should first use the landlord's internal complaint process. If unresolved after eight weeks, they may escalate their concerns to the Housing Ombudsman Service. Awaab's Law, which came into effect in October 2025, obligates landlords like Midland Heart Limited to address damp and mould effectively or risk legal action. Additionally, properties must meet the Decent Homes Standard for quality and condition. Tenants may be entitled to further assistance from organisations such as Citizens Advice or Shelter.
How to escalate a complaint about Midland Heart Limited
To escalate a complaint, tenants should first write to Midland Heart Limited directly. After receiving their final response or if eight weeks have passed without resolution, they can submit the case to the Housing Ombudsman Service for free. There's no need for legal representation at this stage. For additional support and guidance, tenants may contact Citizens Advice or Shelter.
Where to read more
Further information about Midland Heart Limited's regulatory compliance and tenant rights can be found on the Housing Ombudsman's website (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing site (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008 also provide important legal context for tenant rights in social housing.
How many homes Midland Heart Limited owns, and where
- Social homes owned: 30,492
- Provider size: Large
- Local authority areas with homes: 44
- Designation: Non-profit
- Corporate form: Registered society
- Registered with the regulator since: 2006
Where Midland Heart Limited has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 112 decisions involving Midland Heart Limited. Each decision is the regulator's formal determination of a tenant complaint that Midland Heart Limited could not resolve through its own internal complaints process.
Of those decisions, 1 contain finding of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Midland Heart Limited
If you have raised a complaint with Midland Heart Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.