RSH provider code L4047 · Non-profit | Registered society
What you need to know about Moat Housing Group Limited
Moat Housing Group Limited is a non-profit registered society that operates across multiple regions in England. The landlord's regulatory code under the Regulator of Social Housing (RSH) is L4047, but the exact size of its housing stock isn't publicly disclosed.
How Moat Housing Group Limited is regulated
Moat Housing Group Limited is regulated by the Regulator of Social Housing under the framework established by the Housing and Regeneration Act 2008. Complaints against the organisation are escalated to the independent Housing Ombudsman Service. Which provides a free service for tenants seeking resolution without needing legal representation. Since October 2025, landlords have been obligated to address damp and mould issues under Awaab's Law, part of the broader Consumer Standards introduced in 2024.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: Moat Housing Group Limited has had 52 decisions made against it by the Housing Ombudsman. Of these, two (or 4%) have resulted in findings of severe maladministration. Severe maladministration is the most serious determination reserved for significant or persistent failings in how a landlord handles complaints and resolves issues.
What this means for Moat Housing Group Limited tenants
Tenants in this position should consider starting their complaint with Moat Housing Group Limited's own internal process. If unresolved after 8 weeks, they may escalate to the Housing Ombudsman Service for further review. Under Awaab's Law since October 2025, tenants may be entitled to immediate action on damp and mould issues in addition to broader obligations under the Decent Homes Standard. Tenants should consult with Citizens Advice or Shelter if they need additional support dealing with these processes.
How to escalate a complaint about Moat Housing Group Limited
Stage one involves writing to Moat Housing Group Limited directly with your complaint. Stage two requires requesting a final response once the landlord's process has been exhausted or 8 weeks have elapsed without resolution. The next step is to submit your case to the Housing Ombudsman Service, which can be accessed at https://www.housing-ombudsman.org.uk. Moat Housing Group Limited is free and doesn't require a solicitor.
Where to read more
For further information on regulatory bodies, statutory frameworks, and tenant rights related to disrepair and complaints, visit:
Housing Ombudsman activity
The Housing Ombudsman has published 52 decisions involving Moat Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Moat Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Moat Housing Group Limited
If you have raised a complaint with Moat Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.