RSH provider code 00CJ · Newcastle upon Tyne · Local authority | Local authority
Newcastle City Council (RSH provider code 00CJ) is a registered provider of social housing in England, with operations focused in Newcastle upon Tyne, regulated by the Regulator of Social Housing and constituted as a local authority | local authority.
The Housing Ombudsman has published 23 decisions involving Newcastle City Council, of which 4 (17%) contain findings of severe maladministration, the regulator's most serious determination. The figures are matters of public record published by the regulator.
This page summarises Newcastle City Council's regulatory profile drawn from publicly available Housing Ombudsman and Regulator of Social Housing data, and signposts tenants to the right complaint route. The Tenants Voice publishes regulator data with attribution and does not assert wrongdoing or fault beyond what regulators have formally determined.
How many homes Newcastle City Council owns, and where
- Social homes owned: 23,693
- Provider size: LARP
- Local authority areas with homes: 1
- Designation: Local authority
- Corporate form: Local authority
- Registered with the regulator since: 2010
Where Newcastle City Council has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 23 decisions involving Newcastle City Council. Each decision is the regulator's formal determination of a tenant complaint that Newcastle City Council could not resolve through its own internal complaints process.
Of those decisions, 4 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Newcastle City Council
If you have raised a complaint with Newcastle City Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.