RSH provider code 4880 · Hammersmith and Fulham · Non-profit | Registered society
What you need to know about Notting Hill Genesis
Notting Hill Genesis is a non-profit housing association registered as a society, providing homes across England. Its RSH provider code is 4880.
How Notting Hill Genesis is regulated
Notting Hill Genesis falls under regulation by the Regulator of Social Housing (RSH) according to the Housing and Regeneration Act 2008 framework. Complaints can be escalated to the Housing Ombudsman Service if unresolved through internal processes. In April 2024, a new set of Consumer Standards was introduced, setting out expectations for how social landlords should engage with their tenants.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: there have been 410 decisions involving Notting Hill Genesis. Among these, 62 cases (or approximately 15%) contain findings of severe maladministration-a determination reserved for significant or persistent failings. These findings indicate serious issues in how the housing association has handled complaints and tenant interactions.
What this means for Notting Hill Genesis tenants
Tenants should consider starting their complaint process through Notting Hill Genesis's internal channels. Following up with a request for a final response if necessary. After exhausting these options or waiting 8 weeks without resolution, tenants may escalate their case to the Housing Ombudsman Service. Tenants dealing with damp and mould issues since October 2025 should be aware of Awaab's Law. Which mandates landlords to address such problems promptly. Additionally, properties must meet the Decent Homes Standard, which includes a requirement for efficient heating systems and basic maintenance.
How to escalate a complaint about Notting Hill Genesis
To escalate a complaint, tenants should first submit their concerns in writing directly to Notting Hill Genesis. If no resolution is achieved or after waiting 8 weeks without a response. Tenants may request a final decision from the landlord. Upon exhausting all internal processes, tenants can then contact the Housing Ombudsman Service at https://www.housing-ombudsman.org.uk for free and impartial assistance. Tenants seeking general support or advice may also approach Citizens Advice or Shelter.
Where to read more
For further information, visit the Housing Ombudsman's website at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing's site at https://www.gov.uk/government/organisations/regulator-of-social-housing. Additional guidance on disrepair and complaints can be found in The Tenants Voice's category pages. Relevant legislation includes the Housing Act 2004 and the Housing and Regeneration Act 2008, available at https://www.legislation.gov.uk.
How many homes Notting Hill Genesis owns, and where
- Social homes owned: 44,217
- Provider size: Large
- Local authority areas with homes: 55
- Designation: Non-profit
- Corporate form: Registered society
- Registered with the regulator since: 2018
Where Notting Hill Genesis has the most homes
- Hammersmith and Fulham: 4,778 homes
- Brent: 4,127 homes
- Kensington and Chelsea: 3,695 homes
- Westminster: 2,952 homes
- Barnet: 2,854 homes
- Lambeth: 2,486 homes
- Tower Hamlets: 2,269 homes
- Ealing: 2,130 homes
- Newham: 1,982 homes
- Camden: 1,727 homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 425 decisions involving Notting Hill Genesis. Each decision is the regulator's formal determination of a tenant complaint that Notting Hill Genesis could not resolve through its own internal complaints process.
Of those decisions, 67 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Notting Hill Genesis
If you have raised a complaint with Notting Hill Genesis and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.