RSH provider code 00FY · Local authority | Local authority
What you need to know about Nottingham City Council
Nottingham City Council is a local authority that provides housing services in England. It operates under the RSH provider code 00FY and manages properties across multiple regions within the country, though the stock size isn't publicly disclosed.
How Nottingham City Council is regulated
Nottingham City Council is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints from tenants are escalated to the Housing Ombudsman Service if unresolved through the landlord's internal processes. Since October 2024, social landlords must adhere to new Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 41 decisions involving Nottingham City Council. Of these, two (5%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failures in service delivery. The figures are matters of public record published by the regulator.
What this means for Nottingham City Council tenants
Tenants in this position should consider starting their complaints through the landlord's own internal process and escalate to the Housing Ombudsman if unresolved after eight weeks. Awaab's Law requires landlords to address damp and mould issues effectively since October 2025, meaning tenants may be entitled to additional support or remedies for disrepair claims. Additionally, properties must meet the Decent Homes Standard.
How to escalate a complaint about Nottingham City Council
Tenants should first complain in writing directly to Nottingham City Council, following up with a request for a final response if necessary. If the issue remains unresolved after eight weeks, tenants can escalate their complaint to the Housing Ombudsman. Nottingham City Council is free and doesn't require a solicitor. For general support, tenants may consult Citizens Advice or Shelter. The official URL for the Housing Ombudsman Service is https://www.housing-ombudsman.org.uk.
Where to read more
For further information, visit the websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk) and the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice category pages on disrepair and complaints also provide additional guidance. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008, available at https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 41 decisions involving Nottingham City Council. Each decision is the regulator's formal determination of a tenant complaint that Nottingham City Council could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Nottingham City Council
If you have raised a complaint with Nottingham City Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.