RSH provider code LH0171 · Non-profit | Registered society
What you need to know about One Housing Group Limited
One Housing Group Limited is a non-profit registered society that provides social housing in England. It operates across multiple regions, though the exact number of properties it manages isn't publicly disclosed. One Housing Group Limited's activities are regulated under the Housing and Regeneration Act 2008 framework, ensuring compliance with national standards.
How One Housing Group Limited is regulated
One Housing Group Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH). Which enforces the Housing and Regeneration Act 2008. This legal framework sets out the responsibilities that social landlords must meet in providing homes to their tenants. If a tenant has an unresolved complaint, they can escalate it to the Housing Ombudsman Service. Since October 2024, all registered providers have had to comply with new Consumer Standards designed to enhance transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 143 decisions involving One Housing Group Limited. Out of these, 21 (or approximately 15%) findings indicate severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failings that breach statutory duties and harm tenants' interests substantially. These figures are matters of public record published by the regulator.
What this means for One Housing Group Limited tenants
Tenants in this position should consider following their landlord's internal complaints process first. If an issue remains unresolved after eight weeks, they may escalate it to the Housing Ombudsman. Under Awaab's Law, since October 2025, tenants experiencing damp or mould issues may be entitled to quicker remediation and support. Additionally, housing stock must meet the Decent Homes Standard. Tenants should ensure their landlord is addressing any disrepair or maintenance issues promptly.
How to escalate a complaint about One Housing Group Limited
To escalate a complaint effectively, tenants should start by writing to One Housing Group Limited directly with detailed information about their issue. After receiving a final response from the provider, they may then request that the matter be reviewed by the Housing Ombudsman if it remains unresolved. The ombudsman's service is free and doesn't require legal representation. Tenants can also seek general support from organisations such as Citizens Advice or Shelter.
Where to read more
For further information on regulatory oversight, tenants may visit the Housing Ombudsman's website at https://www.housing-ombudsman.org.uk and explore resources provided by the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing. The Tenants Voice category pages on disrepair and complaints offer additional guidance, while legislation such as the Housing Act 2004 (https://www.legislation.gov.uk) and the Housing and Regeneration Act 2008 provide more detailed statutory requirements.
Housing Ombudsman activity
The Housing Ombudsman has published 145 decisions involving One Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that One Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 21 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about One Housing Group Limited
If you have raised a complaint with One Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.