RSH provider code 4808 · Non-profit | Registered society
What you need to know about One Manchester Limited
One Manchester Limited is a non-profit registered society that provides social housing in England. It serves multiple regions and is regulated under the Housing and Regeneration Act 2008 framework, ensuring it complies with legal requirements for social landlords.
How One Manchester Limited is regulated
One Manchester Limited operates within the regulatory oversight of the Regulator of Social Housing (RSH), adhering to laws established by the Housing and Regeneration Act 2008. Tenants who encounter issues can escalate their complaints through One Manchester Limited's internal process, which typically includes a final response after eight weeks. If unresolved, tenants may then contact the independent Housing Ombudsman Service for further investigation. Since October 2024, social landlords have also been subject to new Consumer Standards aimed at improving tenant service and satisfaction.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: One Manchester Limited has had 32 decisions from the Housing Ombudsman. Notably, there have been no severe maladministration findings, which is the most serious determination reserved for significant or persistent failings that severely impact tenants' rights and wellbeing.
What this means for One Manchester Limited tenants
Tenants in this position should consider following established complaint procedures to address issues such as disrepair, damp, or mould. Awaab's Law, effective since October 2025, requires landlords to take swift action on damp and mould complaints. Additionally, the Decent Homes Standard sets minimum quality requirements for social housing stock. Tenants may be entitled to further assistance if their complaint is unresolved after following internal processes.
How to escalate a complaint about One Manchester Limited
To escalate a complaint, tenants should first submit it in writing directly to One Manchester Limited. After receiving a final response or waiting eight weeks without resolution, tenants may then contact the Housing Ombudsman Service for an independent review. One Manchester Limited is free and doesn't require legal representation. For general support, tenants can also reach out to Citizens Advice or Shelter. More information on how to lodge a complaint with the Housing Ombudsman can be found at https://www.housing-ombudsman.org.uk.
Where to read more
Further details on One Manchester Limited's regulatory framework and complaint processes are available from the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and on The Tenants Voice's category pages covering disrepair and complaints. Statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 (https://www.legislation.gov.uk).
Housing Ombudsman activity
The Housing Ombudsman has published 32 decisions involving One Manchester Limited. Each decision is the regulator's formal determination of a tenant complaint that One Manchester Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about One Manchester Limited
If you have raised a complaint with One Manchester Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.