RSH provider code 4804 · Non-profit | Registered society
What you need to know about One Vision Housing Limited
One Vision Housing Limited is a non-profit housing association registered as a society. It operates in multiple regions across England, providing homes for those in need without specifying its stock size publicly. The Regulator of Social Housing (RSH) assigns the provider code 4804 to it.
How One Vision Housing Limited is regulated
One Vision Housing Limited falls under the regulation of the RSH as outlined by the Housing and Regeneration Act 2008. This framework mandates adherence to consumer standards, which were introduced in April 2024. Tenants experiencing issues should first exhaust the internal complaints process before escalating their concerns to the independent Housing Ombudsman Service.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: One Vision Housing Limited has had 46 decisions from the Housing Ombudsman. Notably, there have been no severe maladministration findings (0%), which is the most serious determination reserved for significant or persistent failings.
What this means for One Vision Housing Limited tenants
Tenants in this position should consider following their landlord's complaints process carefully and escalating unresolved issues to the Housing Ombudsman after eight weeks. Under Awaab's Law, effective October 2025, tenants may be entitled to remedial action for damp and mould problems. Additionally, homes must meet the Decent Homes Standard, which requires them to be in a good state of repair with modern facilities.
How to escalate a complaint about One Vision Housing Limited
To escalate a complaint, start by submitting it in writing directly to One Vision Housing Limited. After receiving their final response, you may request an internal review if not satisfied. If the issue remains unresolved after eight weeks or following this process, tenants should contact the free and independent service of the Housing Ombudsman Service without needing legal representation. For general support, citizens can refer to Citizens Advice and Shelter.
Where to read more
For further information on housing regulation and tenant rights, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008
Legislation links:
Housing Ombudsman activity
The Housing Ombudsman has published 46 decisions involving One Vision Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that One Vision Housing Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about One Vision Housing Limited
If you have raised a complaint with One Vision Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.