RSH provider code 4649 · Non-profit | Registered society
Onward Group Limited (RSH provider code 4649) is a registered provider of social housing in England, regulated by the Regulator of Social Housing and constituted as a non-profit | registered society.
The Housing Ombudsman has published 106 decisions involving Onward Group Limited, of which 17 (16%) contain findings of severe maladministration — the regulator's most serious determination. The figures are matters of public record published by the regulator.
This page summarises Onward Group Limited's regulatory profile drawn from publicly available Housing Ombudsman and Regulator of Social Housing data, and signposts tenants to the right complaint route. The Tenants Voice publishes regulator data with attribution and does not assert wrongdoing or fault beyond what regulators have formally determined.
Housing Ombudsman activity
The Housing Ombudsman has published 106 decisions involving Onward Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Onward Group Limited could not resolve through its own internal complaints process.
Of those decisions, 17 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Onward Group Limited
If you have raised a complaint with Onward Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.