RSH provider code LH0250 · Non-profit | Registered society
What you need to know about Onward Homes Limited
Onward Homes Limited is a non-profit registered society that provides social housing in England. It operates across multiple regions but doesn't disclose its stock size publicly. The Regulator of Social Housing (RSH) assigns it the provider code LH0250.
How Onward Homes Limited is regulated
Onward Homes Limited is regulated under the Housing and Regeneration Act 2008 framework by the Regulator of Social Housing, which oversees social landlords to ensure they meet high standards. Complaints are escalated through a formal process that involves first contacting the landlord directly. If unresolved, tenants can then appeal to the independent Housing Ombudsman Service. Since October 2024, new Consumer Standards have been introduced by the Regulator of Social Housing to further protect tenant rights.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 105 decisions involving Onward Homes Limited. Of these, 17 (or 16%) contain findings of severe maladministration, which is the regulator's most serious determination for significant or persistent failings. These figures are matters of public record as published by the Housing Ombudsman.
What this means for Onward Homes Limited tenants
Tenants in this position should consider their options carefully when facing issues with Onward Homes Limited. They may be entitled to additional support under Awaab's Law since October 2025, which addresses damp and mould problems more rigorously. The Decent Homes Standard also applies, ensuring that homes meet basic quality criteria. Tenants in this position should consider starting by following the landlord's own complaints process, then escalating their concerns to the Housing Ombudsman if unresolved after eight weeks.
How to escalate a complaint about Onward Homes Limited
To escalate a complaint about Onward Homes Limited, follow these steps:
- Complain Directly: Write to Onward Homes Limited with detailed information about your issue.
- Request Final Response: After receiving an initial response from the landlord, ask for a final decision.
- Housing Ombudsman Service: If the matter remains unresolved after eight weeks or if you receive a final response from the landlord, escalate to the Housing Ombudsman. Onward Homes Limited is free and doesn't require legal representation. You can find more information at www.housing-ombudsman.org.uk. For general support, contact Citizens Advice or Shelter.
Where to read more
For further reading on disrepair complaints and tenant rights, visit the Housing Ombudsman (housing-ombudsman.org.uk), the Regulator of Social Housing (gov.uk/government/organisations/regulator-of-social-housing), and the Tenants Voice category pages on disrepair and complaints. Statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 (legislation.gov.uk).
Housing Ombudsman activity
The Housing Ombudsman has published 106 decisions involving Onward Homes Limited. Each decision is the regulator's formal determination of a tenant complaint that Onward Homes Limited could not resolve through its own internal complaints process.
Of those decisions, 17 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Onward Homes Limited
If you have raised a complaint with Onward Homes Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.