RSH provider code 4851 · Non-profit | Registered society
What you need to know about Optivo
Optivo is a non-profit registered society that provides social housing across multiple regions in England. It operates under RSH provider code 4851, but its stock size information hasn't been made public.How Optivo is regulated
Optivo is regulated by the Regulator of Social Housing (RSH) under the framework set out by the Housing and Regeneration Act 2008. This regulation ensures that social landlords like Optivo adhere to certain standards, including the Consumer Standards introduced in 2024, which aim to improve transparency and accountability for tenants.What the Housing Ombudsman record shows
The Housing Ombudsman has published 98 decisions involving Optivo. Among these, three (3%) have resulted in findings of severe maladministration, indicating significant or persistent failures by the landlord. These are the most serious determinations made by the regulator and are matters of public record published by the Housing Ombudsman.What this means for Optivo tenants
Tenants in this position should consider following their landlord's complaints process first and escalating unresolved issues to the Housing Ombudsman after 8 weeks. Awaab's Law, which came into effect in October 2025, obligates landlords to address damp and mould within a specific timeframe. Additionally, properties must meet the Decent Homes Standard for basic living conditions. Tenants may be entitled to further support or remedies if their complaints are upheld by the Housing Ombudsman.How to escalate a complaint about Optivo
To escalate a complaint about Optivo, start by writing to the landlord directly with your concerns. If you don't receive an adequate response within 8 weeks, you should request a final decision from the landlord. Once this process is exhausted or after 8 weeks have passed without resolution, tenants can escalate their complaints to the Housing Ombudsman for free and without needing legal representation. For general support, Citizens Advice and Shelter are recommended resources. More information on how to make a complaint can be found at https://www.housing-ombudsman.org.uk.Where to read more
For further details, visit the Housing Ombudsman's website (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing's site (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutory frameworks can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008.Housing Ombudsman activity
The Housing Ombudsman has published 98 decisions involving Optivo. Each decision is the regulator's formal determination of a tenant complaint that Optivo could not resolve through its own internal complaints process.
Of those decisions, 3 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Optivo
If you have raised a complaint with Optivo and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.