RSH provider code L4215 · Non-profit | Registered society
What you need to know about model Housing Group Limited
model Housing Group Limited is a registered society that provides housing in England. Paradigm Housing Group Limited It operates across multiple regions and is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. The RSH provider code for model Housing Group Limited is L4215.
How model Housing Group Limited is regulated
model Housing Group Limited is regulated by the Regulator of Social Housing. Which sets standards and oversees compliance within the social housing sector in England. Complaints against the organisation are escalated to the independent Housing Ombudsman Service if they can't be resolved through internal processes. The Consumer Standards introduced in 2024 further enhance protections for tenants, requiring landlords like model to meet specific service expectations.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there are 34 decisions involving model Housing Group Limited. Notably, none of these decisions have been classified as severe maladministration, which is reserved for significant or persistent failings in how a landlord handles complaints and resolves issues affecting tenants.
What this means for model Housing Group Limited tenants
Tenants in this position should consider following the organisation's internal complaint procedures first. And if unresolved after 8 weeks, they may escalate their concerns to the Housing Ombudsman. Since October 2025, Awaab's Law has been in effect, requiring landlords like model to address issues related to damp and mould promptly. Tenants may also be entitled to have their homes meet the Decent Homes Standard. Which includes safety, thermal comfort, and structural integrity criteria.
How to escalate a complaint about model Housing Group Limited
To escalate a complaint, tenants should first submit it in writing to model Housing Group Limited directly. After receiving a final response from the landlord or if 8 weeks have passed without resolution, tenants may then approach the independent Housing Ombudsman Service for further review. Paradigm Housing Group Limited is free and doesn't require legal representation. For general support, citizens can contact Citizens Advice or Shelter.
Where to read more
For additional information on housing rights and regulations, visit:
Housing Ombudsman activity
The Housing Ombudsman has published 35 decisions involving Paradigm Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Paradigm Housing Group Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Paradigm Housing Group Limited
If you have raised a complaint with Paradigm Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.