RSH provider code 4849 · Elmbridge · Non-profit | Registered society
What you need to know about Paragon Asra Housing Limited
Paragon Asra Housing Limited is a non-profit registered society providing social housing across multiple regions in England. The landlord operates under the Regulator of Social Housing (RSH) provider code 4849, indicating its status as an RSH-registered organisation.
How Paragon Asra Housing Limited is regulated
Paragon Asra Housing Limited is regulated by the Regulator of Social Housing under the framework established by the Housing and Regeneration Act 2008. Residents who have unresolved issues with their landlord can escalate complaints to the independent Housing Ombudsman Service, which became mandatory for RSH-registered providers in October 2024 following new Consumer Standards introduced that year.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 180 decisions involving Paragon Asra Housing Limited. Of these decisions, 37 (21%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failings by a housing provider that adversely affect residents' interests. The figures are matters of public record published by the regulator and should be considered alongside other regulatory information.
What this means for Paragon Asra Housing Limited tenants
Tenants in this position may consider starting their complaint with Paragon Asra Housing Limited's internal complaints process. As outlined on their official website or resident handbook. If the issue remains unresolved after eight weeks, tenants can escalate to the Housing Ombudsman Service. Since October 2025, Awaab's Law has provided additional protections for tenants facing damp and mould issues in their homes. landlords must comply with the Decent Homes Standard, which sets out minimum repair and maintenance requirements. Tenants may be entitled to further support if they experience ongoing disrepair or breaches of this standard.
How to escalate a complaint about Paragon Asra Housing Limited
Residents should first submit their complaints in writing to Paragon Asra Housing Limited directly, outlining the issue clearly and providing necessary documentation. After receiving an initial response from the landlord, tenants may request a final decision if they're unsatisfied with the outcome. If the problem persists or remains unresolved after eight weeks, tenants can escalate their complaint to the independent Housing Ombudsman Service without needing legal representation. Paragon Asra Housing Limited is free and accessible through its website at https://www.housing-ombudsman.org.uk.
Where to read more
For further information, visit the official websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk) and the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice category pages on disrepair and complaints provide additional guidance. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008, available at https://www.legislation.gov.uk.
How many homes Paragon Asra Housing Limited owns, and where
- Social homes owned: 22,259
- Provider size: Large
- Local authority areas with homes: 62
- Designation: Non-profit
- Corporate form: Registered society
- Registered with the regulator since: 2017
Where Paragon Asra Housing Limited has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 179 decisions involving Paragon Asra Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Paragon Asra Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 37 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Paragon Asra Housing Limited
If you have raised a complaint with Paragon Asra Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.