RSH provider code 4878 · Non-profit | Registered society
What you need to know about Peabody Trust
Peabody Trust is a non-profit registered society that operates in multiple regions across England. Peabody Trust provides housing and support services to tenants, aiming to enhance living conditions and community well-being. As a Registered Provider under the Homes and Communities Agency (now known as Homes England). It holds the RSH provider code 4878.
How Peabody Trust is regulated
Peabody Trust is regulated by the Regulator of Social Housing under the framework set out in the Housing and Regeneration Act 2008. Complaints from tenants are typically managed through internal processes, but if unresolved, they may be escalated to the independent Housing Ombudsman Service. Since October 2025, all social landlords, including Peabody Trust, must comply with the Consumer Standards framework introduced by Awaab's Law, which sets clear expectations for handling complaints and addressing issues such as damp and mould.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 523 decisions involving Peabody Trust. Of these, 107 (or approximately 20%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination and applies to significant or persistent failings by a landlord in managing complaints or addressing tenant concerns.
What this means for Peabody Trust tenants
Tenants facing issues with Peabody Trust should consider following their internal complaint procedures first, as outlined on their official website. If unresolved after eight weeks, tenants may escalate their case to the Housing Ombudsman Service. Tenants may also be entitled to additional support under Awaab's Law since October 2025 for issues related to damp and mould. Additionally, Peabody Trust is required to meet the Decent Homes Standard, which ensures that homes are in a good state of repair.
How to escalate a complaint about Peabody Trust
To escalate a complaint against Peabody Trust, tenants should start by writing to the landlord directly with their concerns. After submitting the initial complaint, tenants should wait for a final response from Peabody Trust within eight weeks or as stated in their internal process guidelines. If the issue remains unresolved at this stage, tenants may then submit an application to the Housing Ombudsman Service without needing legal representation. Peabody Trust is free and can be accessed via https://www.housing-ombudsman.org.uk. Tenants seeking further support may also consult Citizens Advice or Shelter for general guidance.
Where to read more
For additional information, visit the Housing Ombudsman's website at https://www.housing-ombudsman.org.uk, the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing, or explore The Tenants Voice category pages on disrepair and complaints. For statutory references, consult the Housing Act 2004 and the Housing and Regeneration Act 2008 via https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 529 decisions involving Peabody Trust. Each decision is the regulator's formal determination of a tenant complaint that Peabody Trust could not resolve through its own internal complaints process.
Of those decisions, 107 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Peabody Trust
If you have raised a complaint with Peabody Trust and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.