RSH provider code 5084 · Non-profit | Registered society
Platform Housing Limited is a non-profit registered society that provides housing across multiple regions in England. It operates under the provider code 5084 and manages a stock of homes for social rent, though the exact size of its property portfolio hasn't been published.
Platform Housing Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) within the framework established by the Housing and Regeneration Act 2008. Complaints from tenants are handled through the Housing Ombudsman Service, which was introduced in April 2019 to ensure that social housing providers meet their obligations under the Consumer Standards set forth in the Housing Act 2004. Since October 2025, Awaab's Law has required landlords to take swift action on damp and mould issues.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator: Platform Housing Limited is involved in 82 decisions made by the Housing Ombudsman. Among these, 16 (or 20%) have resulted in findings of severe maladministration-this is the most serious determination reserved for significant or persistent failures that cause substantial harm to tenants.
Tenants in this position should consider starting with the landlord's own complaints process if they experience issues such as disrepair. Damp, or mould. After 8 weeks or once a final response is received from the landlord. Unresolved matters may be escalated to the Housing Ombudsman Service. Tenants may also be entitled to additional support through Awaab's Law for damp and mould problems since October 2025. Alongside other legal protections like the Decent Homes Standard.
Tenants should first complain in writing to Platform Housing Limited directly. After receiving a final response from the landlord or if eight weeks have elapsed without resolution, tenants can escalate their case to the Housing Ombudsman Service. This free service doesn't require legal representation; citizens seeking general support may contact Citizens Advice or Shelter for guidance. For more information and resources, visit the Housing Ombudsman website.
Where to read more
For further details on regulations and tenant rights, consult the official websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk) and the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice also offers category pages on disrepair and complaints, along with relevant statutory information from sources such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 83 decisions involving Platform Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Platform Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 16 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Platform Housing Limited
If you have raised a complaint with Platform Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.