RSH provider code L4279 · Richmond upon Thames · Non-profit | Registered society
What you need to know about Richmond Housing Partnership Limited
Richmond Housing Partnership Limited is a non-profit registered society providing housing across multiple regions in England. It's regulated under the Housing and Regeneration Act 2008, and its regulatory body assigns it the RSH provider code L4279. Richmond Housing Partnership Limited doesn't disclose the size of its stock publicly.
How Richmond Housing Partnership Limited is regulated
Richmond Housing Partnership Limited falls under the regulation of the Regulator of Social Housing, which oversees social housing providers to ensure they meet their legal obligations and adhere to high standards of governance and financial management. Complaints about the landlord are handled initially by the organisation itself, with any unresolved issues escalated to the independent Housing Ombudsman Service. The Housing Ombudsman provides a free service for tenants to resolve disputes impartially. Since 2024, social housing providers must comply with new Consumer Standards designed to enhance transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 68 decisions involving Richmond Housing Partnership Limited. Out of these, 35 (or 51%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination, indicating significant or persistent failures in how a landlord handles complaints and resolves issues affecting tenants. These figures are matters of public record published by the regulator.
What this means for Richmond Housing Partnership Limited tenants
Tenants dealing with unresolved disputes at Richmond Housing Partnership Limited should consider following the organisation's internal complaint procedures first. If an issue remains unresolved after 8 weeks, they may escalate their case to the Housing Ombudsman Service. Since October 2025, Awaab's Law obligates landlords to address issues of damp and mould promptly. Tenants also have rights under the Decent Homes Standard, which mandates that homes meet basic habitability criteria. Those in this position should consider seeking legal advice or contacting organisations like Citizens Advice or Shelter for guidance on their specific situation.
How to escalate a complaint about Richmond Housing Partnership Limited
To escalate a complaint about Richmond Housing Partnership Limited, tenants should first submit it in writing to the landlord's complaints process. After receiving an initial response, request a final decision from the landlord. If unresolved after 8 weeks or if deemed necessary by the tenant, they may then contact the Housing Ombudsman Service for further review. Richmond Housing Partnership Limited is free and doesn't require legal representation; tenants can find more information on the Housing Ombudsman website at https://www.housing-ombudsman.org.uk.
Where to read more
For additional information, visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
- Tenants Voice category pages on disrepair and complaints
- Statutes related to social housing regulation, including the Housing Act 2004 and the Housing and Regeneration Act 2008.
How many homes Richmond Housing Partnership Limited owns, and where
- Social homes owned: 7,691
- Provider size: Large
- Local authority areas with homes: 5
- Designation: Non-profit
- Corporate form: Registered society
- Registered with the regulator since: 2000
Where Richmond Housing Partnership Limited has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 72 decisions involving Richmond Housing Partnership Limited. Each decision is the regulator's formal determination of a tenant complaint that Richmond Housing Partnership Limited could not resolve through its own internal complaints process.
Of those decisions, 35 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Richmond Housing Partnership Limited
If you have raised a complaint with Richmond Housing Partnership Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.