RSH provider code 00AL · Local authority | Local authority
What you need to know about Royal Borough of Greenwich
Royal Borough of Greenwich is a local authority that provides housing services in England. It operates under the RSH provider code 00AL and its constitutional form is Local Authority | Local Authority, indicating it's governed by a council or similar body. The landlord focuses on providing housing across multiple regions within England.
How Royal Borough of Greenwich is regulated
Royal Borough of Greenwich falls under the regulatory oversight of the Regulator of Social Housing (RSH) as stipulated in the Housing and Regeneration Act 2008 framework. Complaints against the landlord are escalated to the independent Housing Ombudsman Service, which handles disputes not resolved through internal processes. Since April 2024, the Consumer Standards have been introduced, enhancing protections for social housing tenants.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator showing that Royal Borough of Greenwich has had 70 decisions made against it by the Housing Ombudsman. Among these, 3 (4%) were found to have severe maladministration issues. Severe maladministration is the most serious determination issued by the regulator and indicates significant or persistent failings in governance or compliance with regulatory requirements.
What this means for Royal Borough of Greenwich tenants
Tenants in this position should consider starting their complaint process through Royal Borough of Greenwich's internal procedures, then escalating to the Housing Ombudsman if unresolved after eight weeks. Awaab's Law, which came into effect in October 2025, may entitle tenants to specific remedies regarding damp and mould issues. Additionally, tenants may be entitled to improvements under the Decent Homes Standard. If a tenant feels their housing conditions fall short of these standards, they should seek legal advice or contact organisations like Shelter or Citizens Advice for support.
How to escalate a complaint about Royal Borough of Greenwich
To escalate a complaint effectively, tenants should first make a written complaint directly to Royal Borough of Greenwich and request a final response. If the matter remains unresolved after this stage (or eight weeks have elapsed). Tenants may then contact the Housing Ombudsman Service for further investigation. Royal Borough of Greenwich is free, doesn't require legal representation, and can be accessed via the official website at https://www.housing-ombudsman.org.uk.
Where to read more
For additional information on Royal Borough of Greenwich's regulation and housing rights, tenants may visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
- The Tenants Voice category pages on disrepair and complaints: https://www.tenantvoice.org/category/disrepair/
- Statute information (Housing Act 2004, Housing and Regeneration Act 2008): https://www.legislation.gov.uk
Housing Ombudsman activity
The Housing Ombudsman has published 72 decisions involving Royal Borough of Greenwich. Each decision is the regulator's formal determination of a tenant complaint that Royal Borough of Greenwich could not resolve through its own internal complaints process.
Of those decisions, 3 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Royal Borough of Greenwich
If you have raised a complaint with Royal Borough of Greenwich and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.