RSH provider code L0247 · Non-profit | Registered society
What you need to know about Sanctuary Housing Association
Sanctuary Housing Association is a non-profit registered society that provides housing across multiple regions in England. It doesn't publish its stock size, but it operates under the provider code L0247 from the Regulator of Social Housing (RSH). This means tenants can find more information on its operations and regulatory status through official channels.
How Sanctuary Housing Association is regulated
Sanctuary Housing Association falls under the regulation of the RSH, which oversees social housing providers in England. The association must adhere to the framework set by the Housing and Regeneration Act 2008, ensuring compliance with standards related to governance, financial management, and service delivery. Complaints from tenants are escalated to the independent Housing Ombudsman Service if they remain unresolved after following the landlord's internal complaints process for eight weeks. Since January 2024, landlords have been required to meet new Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that Sanctuary Housing Association has had 346 decisions made involving it since the ombudsman's inception. Out of these, 58 (17%) involve findings of severe maladministration, which is the regulator's most serious determination and reserved for significant or persistent failings in how a landlord carries out its duties.
What this means for Sanctuary Housing Association tenants
Tenants may be entitled to pursue complaints through the internal process at Sanctuary Housing Association first. If unresolved after eight weeks, they should escalate their concerns to the Housing Ombudsman Service free of charge. Awaab's Law has mandated landlords to address damp and mould issues since October 2025. Additionally, homes must meet the Decent Homes Standard, which includes criteria for energy efficiency, thermal comfort, internal condition, and external condition. Tenants in this position should consider seeking further advice from organisations like Citizens Advice or Shelter if they encounter difficulties.
How to escalate a complaint about Sanctuary Housing Association
To escalate a complaint about Sanctuary Housing Association, tenants should start by writing to the landlord directly with their concerns. They may request a final response after following the internal complaints process for eight weeks. If the issue remains unresolved at this stage, tenants can then contact the Housing Ombudsman Service free of charge without needing legal representation. Sanctuary Housing Association's website provides guidance and forms:
Where to read more
For further information on Sanctuary Housing Association, tenants can visit the websites of the Housing Ombudsman (
Housing Ombudsman activity
The Housing Ombudsman has published 349 decisions involving Sanctuary Housing Association. Each decision is the regulator's formal determination of a tenant complaint that Sanctuary Housing Association could not resolve through its own internal complaints process.
Of those decisions, 58 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Sanctuary Housing Association
If you have raised a complaint with Sanctuary Housing Association and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.