RSH provider code LH0050 · Non-profit | Registered society
What you need to know about Shepherds Bush Housing Association Limited
Shepherds Bush Housing Association Limited is a non-profit registered society that operates across multiple regions in England. Shepherds Bush Housing Association Limited provides housing services and support to tenants but doesn't disclose its stock size publicly. Shepherds Bush Housing Association Limited's RSH provider code is LH0050, which helps identify it within the regulatory framework.
How Shepherds Bush Housing Association Limited is regulated
Shepherds Bush Housing Association Limited is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008. This act sets out the legal requirements for social housing providers, including a duty to comply with consumer standards. Complaints against the association are escalated to the independent Housing Ombudsman Service if they remain unresolved after eight weeks or following a final response from Shepherds Bush Housing Association Limited.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 52 decisions involving Shepherds Bush Housing Association Limited. Among these, one decision (representing approximately 2%) contains findings of severe maladministration. Severe maladministration is a serious determination made by the regulator for significant or persistent failings in service delivery that go beyond minor procedural errors.
What this means for Shepherds Bush Housing Association Limited tenants
Tenants should start their complaints process directly with Shepherds Bush Housing Association Limited, following its internal procedures. If the issue remains unresolved after eight weeks or if they receive a final response from the landlord. Tenants may escalate to the Housing Ombudsman Service. Additionally, under Awaab's Law since October 2025, tenants experiencing damp and mould issues in their homes may be entitled to faster action and remediation. Tenants should also consider whether their property meets the Decent Homes Standard, which sets out minimum conditions for social housing.
How to escalate a complaint about Shepherds Bush Housing Association Limited
To escalate a complaint effectively, start by sending your concerns in writing directly to Shepherds Bush Housing Association Limited and wait for its response. If you don't receive a satisfactory resolution within eight weeks or if the landlord provides a final decision, tenants can then approach the Housing Ombudsman Service. This is a free service that doesn't require legal representation. For additional support, tenants may consult Citizens Advice or Shelter. The official website of the Housing Ombudsman is available at https://www.housing-ombudsman.org.uk.
Where to read more
Further information can be found on the websites for the Housing Ombudsman and the Regulator of Social Housing, as well as in relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008. The Tenants Voice also provides category pages with detailed guides on disrepair and complaints procedures. Links to these resources are available at https://www.gov.uk/government/organisations/regulator-of-social-housing and https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 52 decisions involving Shepherds Bush Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Shepherds Bush Housing Association Limited could not resolve through its own internal complaints process.
Of those decisions, 1 contain finding of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Shepherds Bush Housing Association Limited
If you have raised a complaint with Shepherds Bush Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.