RSH provider code 00CL · Local authority | Local authority
What you need to know about South Tyneside Council
South Tyneside Council is a local authority that provides housing services in England. It operates under the RSH provider code 00CL and falls under the category of local authorities, managing homes across multiple regions but with a focus on its primary area.
How South Tyneside Council is regulated
South Tyneside Council is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints against the council are escalated to the Housing Ombudsman Service, which became operational in England from April 2023. Under these regulations, social landlords must adhere to a set of consumer standards introduced in 2024 aimed at improving transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 31 decisions involving South Tyneside Council. Two (6%) of those decisions contain findings of severe maladministration, which is the regulator's most serious determination for significant or persistent failures by a landlord. These figures are matters of public record and have been published by the regulator.
What this means for South Tyneside Council tenants
Tenants in this position should consider starting their complaint with the council's own complaints process, following the steps outlined on its website. If the issue isn't resolved within 8 weeks or after requesting a final response from the landlord, tenants may escalate their case to the Housing Ombudsman Service for further review. Under Awaab's Law, which came into effect in October 2025, tenants experiencing damp and mould issues may be entitled to additional support. Additionally, homes should meet the Decent Homes Standard, which includes being structurally sound and free from disrepair.
How to escalate a complaint about South Tyneside Council
To escalate a complaint, start by sending your concerns in writing directly to South Tyneside Council. After you have received a final response or if 8 weeks have passed without resolution. You can then proceed to the Housing Ombudsman Service. South Tyneside Council is free and doesn't require legal representation; tenants may also seek general support from Citizens Advice or Shelter. Visit the Housing Ombudsman website at https://www.housing-ombudsman.org.uk for more information on how to proceed.
Where to read more
For further details, visit the Housing Ombudsman's site at https://www.housing-ombudsman.org.uk, the Regulator of Social Housing at https://www.gov.uk/government/organisations/regulator-of-social-housing, and explore The Tenants Voice category pages on disrepair and complaints. Additionally, statutory guidance can be found in legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 31 decisions involving South Tyneside Council. Each decision is the regulator's formal determination of a tenant complaint that South Tyneside Council could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about South Tyneside Council
If you have raised a complaint with South Tyneside Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.