RSH provider code L4628 · Non-profit | Registered society
What you need to know about Southern Housing Group Limited
Southern Housing Group Limited is a non-profit registered society that provides housing across multiple regions in England. Southern Housing Group Limited's RSH provider code, which uniquely identifies it for regulatory purposes, is L4628.
How Southern Housing Group Limited is regulated
Southern Housing Group Limited operates under the oversight of the Regulator of Social Housing (RSH) and complies with the framework set out by the Housing and Regeneration Act 2008. Complaints against the organisation are escalated to the independent Housing Ombudsman Service. Which handles disputes through a formal process designed to ensure fair treatment for tenants. Since 2024, social housing providers like Southern Housing Group Limited must adhere to new Consumer Standards aimed at improving transparency and accountability in tenant relationships.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator showing that the Housing Ombudsman has issued 139 decisions involving Southern Housing Group Limited. Notably, there have been no severe maladministration findings against the organisation (0% of decisions). Severe maladministration is the most serious determination made by the Housing Ombudsman and reserved for significant or persistent failings that may constitute a breach of the law.
What this means for Southern Housing Group Limited tenants
Tenants in this position should consider starting with the landlord's own complaints process, as outlined in their policies. If the issue remains unresolved after 8 weeks, tenants may escalate their complaint to the Housing Ombudsman Service. Since October 2025, Awaab's Law provides additional protections for tenants facing damp or mould issues and entitles them to a fast-tracked resolution process. Tenants should also be aware of their rights under the Decent Homes Standard, which requires housing to meet minimum conditions for heating, hot water, internal decoration, and structural elements.
How to escalate a complaint about Southern Housing Group Limited
To escalate a complaint about Southern Housing Group Limited, tenants should first complain in writing directly to the organisation. After receiving a final response from the landlord or if 8 weeks have elapsed without resolution, tenants may submit their case to the Housing Ombudsman Service for independent review. Southern Housing Group Limited is free and doesn't require legal representation. For general support and guidance on housing issues, tenants can consult Citizens Advice or Shelter. The official website of the Housing Ombudsman is available at https://www.housing-ombudsman.org.uk.
Where to read more
For additional information, visit the websites for the Housing Ombudsman and Regulator of Social Housing. The Tenants Voice also provides category pages on disrepair and complaints for further reading. Statutory provisions such as the Housing Act 2004 and the Housing and Regeneration Act 2008 can be accessed through https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 139 decisions involving Southern Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Southern Housing Group Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Southern Housing Group Limited
If you have raised a complaint with Southern Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.