RSH provider code 00GL · Stoke-on-Trent · Local authority | Local authority
Stoke on Trent City Council (RSH provider code 00GL) is a registered provider of social housing in England, with operations focused in Stoke-on-Trent, regulated by the Regulator of Social Housing and constituted as a local authority | local authority.
The Housing Ombudsman has published 15 decisions involving Stoke on Trent City Council, of which 4 (27%) contain findings of severe maladministration, the regulator's most serious determination. The figures are matters of public record published by the regulator.
This page summarises Stoke on Trent City Council's regulatory profile drawn from publicly available Housing Ombudsman and Regulator of Social Housing data, and signposts tenants to the right complaint route. The Tenants Voice publishes regulator data with attribution and does not assert wrongdoing or fault beyond what regulators have formally determined.
How many homes Stoke on Trent City Council owns, and where
- Social homes owned: 17,131
- Provider size: LARP
- Local authority areas with homes: 1
- Designation: Local authority
- Corporate form: Local authority
- Registered with the regulator since: 2010
Where Stoke on Trent City Council has the most homes
Figures are published by the Regulator of Social Housing in its social housing stock and rents statistics for 2024 to 2025, and its register of providers.
Housing Ombudsman activity
The Housing Ombudsman has published 15 decisions involving Stoke on Trent City Council. Each decision is the regulator's formal determination of a tenant complaint that Stoke on Trent City Council could not resolve through its own internal complaints process.
Of those decisions, 4 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Stoke on Trent City Council
If you have raised a complaint with Stoke on Trent City Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.