RSH provider code L1556 · Non-profit | Registered society
What you need to know about Stonewater Limited
Stonewater Limited is a non-profit registered society providing social housing across multiple regions in England. It operates under the RSH provider code L1556 and doesn't publicly disclose its stock size.
How Stonewater Limited is regulated
Stonewater Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as mandated by the Housing and Regeneration Act 2008. Any complaints against the organisation are managed through a formal process. With unresolved issues escalated to the Housing Ombudsman Service for independent review. Since 2024, social landlords like Stonewater Limited must adhere to updated Consumer Standards aimed at improving service quality and transparency.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman reveal that there have been 165 decisions involving Stonewater Limited. Among these, 21 (or 13%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failures in service delivery. These figures are matters of public record published by the Housing Ombudsman.
What this means for Stonewater Limited tenants
Tenants should be aware that they may be entitled to additional support under Awaab's Law, which came into effect in October 2025 and mandates landlords to address damp and mould issues effectively. Additionally, all social housing must meet the Decent Homes Standard, ensuring properties are in good repair and have modern facilities. Tenants in this position should consider starting their complaints through Stonewater Limited's internal process, then escalating them to the Housing Ombudsman after 8 weeks if unresolved.
How to escalate a complaint about Stonewater Limited
To escalate a complaint effectively, tenants should first lodge it in writing with Stonewater Limited directly. After receiving a final response from the landlord, they may submit their case to the Housing Ombudsman free of charge. Stonewater Limited doesn't require legal representation and can be accessed through the Housing Ombudsman website. General support for tenants seeking to resolve disputes is available from Citizens Advice and Shelter.
Where to read more
For further information, visit the websites of the Housing Ombudsman and the Regulator of Social Housing. Additional resources on disrepair and complaints can be found in The Tenants Voice's category pages. Relevant legislation includes the Housing Act 2004 and the Housing and Regeneration Act 2008, accessible via the UK Legislation website.
Housing Ombudsman activity
The Housing Ombudsman has published 168 decisions involving Stonewater Limited. Each decision is the regulator's formal determination of a tenant complaint that Stonewater Limited could not resolve through its own internal complaints process.
Of those decisions, 21 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Stonewater Limited
If you have raised a complaint with Stonewater Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.