Thames Valley Housing Association Limited

RSH provider code L0514 · Non-profit | Registered society

What you need to know about Thames Valley Housing Association Limited

Thames Valley Housing Association Limited is a non-profit registered society that provides housing across multiple regions in England. It operates under the RSH provider code L0514 and manages a stock of homes for social rent, although the exact size of its property portfolio isn't disclosed.

How Thames Valley Housing Association Limited is regulated

Thames Valley Housing Association Limited is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. The RSH ensures that registered providers comply with legal requirements. Including those set out in Awaab's Law for damp and mould, which came into effect in October 2025. Complaints against Thames Valley Housing Association Limited are escalated to the independent Housing Ombudsman Service if not resolved internally after eight weeks or through the provider's final response stage. Thames Valley Housing Association Limited adheres to consumer standards introduced by the RSH in 2024. Which aim to ensure that all residents receive fair and consistent treatment.

What the Housing Ombudsman record shows

The Housing Ombudsman has published 44 decisions involving Thames Valley Housing Association Limited. Notably, there are no severe maladministration findings recorded for this provider, indicating that any issues haven't reached the regulator's most serious determination level, which is reserved for significant or persistent failings. These figures are matters of public record published by the regulator and provide insight into the extent to which tenants may seek redress through official channels.

What this means for Thames Valley Housing Association Limited tenants

Tenants in this position should consider starting their complaint process internally with Thames Valley Housing Association Limited, following the provider's established procedures. If a resolution isn't achieved within eight weeks or after requesting a final response from the landlord, tenants may escalate their concerns to the independent Housing Ombudsman Service for further investigation. Tenants may be entitled to additional support under Awaab's Law if they're experiencing damp or mould issues that affect their living conditions since October 2025. Additionally, homes should meet the Decent Homes Standard, which includes criteria related to structural condition and heating efficiency.

How to escalate a complaint about Thames Valley Housing Association Limited

To escalate a complaint about Thames Valley Housing Association Limited, tenants should first lodge their concerns in writing with the landlord directly. After eight weeks or upon receiving a final response from the provider indicating that no further action will be taken, tenants may proceed to the Housing Ombudsman Service for an independent review. Thames Valley Housing Association Limited is free and doesn't require legal representation. Tenants can seek general support from Citizens Advice or Shelter during this process.

Where to read more

For additional information on housing regulations and tenant rights, consult the following resources:

Housing Ombudsman activity

The Housing Ombudsman has published 44 decisions involving Thames Valley Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Thames Valley Housing Association Limited could not resolve through its own internal complaints process.

Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.

Make a complaint about Thames Valley Housing Association Limited

If you have raised a complaint with Thames Valley Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.