RSH provider code L4552 · Non-profit | Registered society
What you need to know about The Riverside Group Limited
The Riverside Group Limited is a non-profit registered society that operates in multiple regions across England. The Riverside Group Limited provides social housing under the RSH provider code L4552, though the exact size of its stock isn't published.
How The Riverside Group Limited is regulated
The Riverside Group Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as mandated by the Housing and Regeneration Act 2008. Landlords are required to adhere to a set of consumer standards, which were introduced in April 2024. Complaints against The Riverside Group Limited can be escalated to the Housing Ombudsman Service if unresolved through internal processes.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 174 decisions involving The Riverside Group Limited, with five of these (3%) containing findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failures in service delivery.
What this means for The Riverside Group Limited tenants
Tenants facing issues should consider starting their complaint through The Riverside Group Limited's internal complaints process, which typically requires an 8-week waiting period before escalation. If unresolved, tenants may escalate their case to the Housing Ombudsman Service. Tenants dealing with damp or mould since October 2025 under Awaab's Law may be entitled to specific remedies. Additionally, The Riverside Group Limited is required to meet the Decent Homes Standard, which sets out minimum standards for housing conditions.
How to escalate a complaint about The Riverside Group Limited
To escalate a complaint against The Riverside Group Limited, tenants should first submit their concerns in writing directly to the landlord and wait 8 weeks. After receiving the final response from the landlord, tenants may then proceed to the Housing Ombudsman Service without needing legal representation. The Riverside Group Limited is free of charge and can be accessed through the official website (https://www.housing-ombudsman.org.uk). General support for housing issues can also be sought from Citizens Advice or Shelter.
Where to read more
Further information on The Riverside Group Limited's regulatory status, consumer standards, and complaint procedures can be found at the Housing Ombudsman Service's website (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 174 decisions involving The Riverside Group Limited. Each decision is the regulator's formal determination of a tenant complaint that The Riverside Group Limited could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about The Riverside Group Limited
If you have raised a complaint with The Riverside Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.