RSH provider code L4522 · Non-profit | Registered society
What you need to know about Thirteen Housing Group Limited
Thirteen Housing Group Limited is a non-profit registered society providing housing in England. It operates across multiple regions but doesn't disclose its stock size publicly. The Regulator of Social Housing (RSH) assigns it the provider code L4522.
How Thirteen Housing Group Limited is regulated
Thirteen Housing Group Limited falls under the regulatory framework established by the Housing and Regeneration Act 2008. Which mandates oversight by the RSH. Complaints from tenants are escalated to the independent Housing Ombudsman Service for resolution if unresolved internally at the housing association. Since October 2024, Thirteen Housing Group Limited must adhere to new Consumer Standards aimed at improving transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 37 decisions involving Thirteen Housing Group Limited. Out of these, four (11%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination, indicating significant or persistent failings in how a landlord handles complaints and engages with tenants. The figures are matters of public record published by the regulator.
What this means for Thirteen Housing Group Limited tenants
Tenants who have unresolved issues should consider starting their complaint process through Thirteen Housing Group Limited's internal procedures. If not resolved within eight weeks, they may escalate to the Housing Ombudsman Service. Under Awaab's Law since October 2025, tenants may be entitled to quicker responses for damp and mould issues. Tenants also have rights under the Decent Homes Standard, which requires homes to meet a minimum quality standard. Tenants in this position should consider seeking legal advice or contacting support services like Citizens Advice if further assistance is needed.
How to escalate a complaint about Thirteen Housing Group Limited
To escalate a complaint effectively, tenants should first submit their concerns in writing directly to Thirteen Housing Group Limited. After receiving the final response from the landlord, they can then request an assessment from the independent Housing Ombudsman Service if 8 weeks have passed without resolution or the issue remains unresolved. Thirteen Housing Group Limited is free and doesn't require a solicitor for participation. Tenants may also seek general support from organisations such as Citizens Advice or Shelter.
Where to read more
For further information, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutory guidance can be found in legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 37 decisions involving Thirteen Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Thirteen Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 4 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Thirteen Housing Group Limited
If you have raised a complaint with Thirteen Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.