RSH provider code 00KG · Local authority | Local authority
What you need to know about Thurrock Council
Thurrock Council is a local authority housing association that provides social housing in England. Its RSH provider code is 00KG, and it operates under the constitutional form of a local authority, focusing on multiple regions across the country. The council manages a stock size that's not publicly disclosed.
How Thurrock Council is regulated
Thurrock Council is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. Complaints can be escalated to the independent Housing Ombudsman Service if unresolved through internal processes. The Consumer Standards, introduced in April 2024, set out clear expectations for housing providers regarding resident engagement and satisfaction.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 33 decisions involving Thurrock Council. Among these, five (15%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings in service delivery. These figures are matters of public record published by the Housing Ombudsman.
What this means for Thurrock Council tenants
Tenants facing issues with their landlord should consider starting by lodging a complaint through Thurrock Council's internal complaints process. If the matter remains unresolved after eight weeks, or if requested, tenants may escalate to the Housing Ombudsman Service. Since October 2025, Awaab's Law obligates landlords to address damp and mould issues promptly. Tenants may also be entitled to improvements under the Decent Homes Standard. Which requires homes to meet a minimum condition and energy efficiency standard.
How to escalate a complaint about Thurrock Council
To escalate a complaint, tenants should first lodge their concerns in writing with Thurrock Council directly. After an eight-week period or upon request for a final response from the landlord, tenants may then submit their case to the Housing Ombudsman Service. Thurrock Council is free and doesn't require legal representation. For general support, tenants can contact Citizens Advice or Shelter. The official website of the Housing Ombudsman provides further guidance: https://www.housing-ombudsman.org.uk
Where to read more
For additional information on housing regulations and complaints procedures, visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
- Legislation (Housing Act 2004, Housing and Regeneration Act 2008): https://www.legislation.gov.uk
The Tenants Voice also offers detailed category pages on disrepair and complaints for further reading: https://thetenantsvoice.com/category/disrepair/ https://thetenantsvoice.com/category/complaints/
Housing Ombudsman activity
The Housing Ombudsman has published 35 decisions involving Thurrock Council. Each decision is the regulator's formal determination of a tenant complaint that Thurrock Council could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Thurrock Council
If you have raised a complaint with Thurrock Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.