RSH provider code 5065 · Non-profit | Registered society
What you need to know about Torus62 Limited
Torus62 Limited is a non-profit housing association registered as a society in England. Torus62 Limited provides homes across multiple regions without specifying an exact number of properties or locations. The Regulator of Social Housing (RSH) assigns it the provider code 5065.
How Torus62 Limited is regulated
Torus62 Limited operates under the regulatory framework established by the Housing and Regeneration Act 2008. Which sets out how social housing providers must manage their affairs. Complaints against the organisation can be escalated to the independent Housing Ombudsman Service if they're not resolved internally. Since April 2024, all registered providers have been required to adhere to new Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 89 decisions involving Torus62 Limited. Among these decisions, 4 (or 4%) were found to contain severe maladministration. Severe maladministration is a serious determination made by the regulator when significant or persistent failings are identified that may have caused substantial detriment to tenants. These figures are matters of public record published by the Housing Ombudsman.
What this means for Torus62 Limited tenants
Tenants in this position should consider following their landlord's complaints process thoroughly before escalating issues to the Housing Ombudsman if not resolved internally within 8 weeks. Awaab's Law, which came into effect from October 2025, requires landlords to address damp and mould problems promptly. Additionally, homes are expected to meet the Decent Homes Standard for quality and condition. Tenants may be entitled to further support or redress if their landlord fails to comply with these regulations.
How to escalate a complaint about Torus62 Limited
To escalate a complaint effectively against Torus62 Limited, start by writing formally to the landlord outlining your concerns. After submitting your complaint, request a final response from the organisation once all communication has been exhausted or after 8 weeks if no resolution is forthcoming. At this stage, you may submit your case to the Housing Ombudsman for review; this service is free and doesn't require legal representation. For additional support, tenants can contact Citizens Advice or Shelter. The official website of the Housing Ombudsman Service is https://www.housing-ombudsman.org.uk.
Where to read more
For further information on housing regulation and rights, visit:
Housing Ombudsman activity
The Housing Ombudsman has published 92 decisions involving Torus62 Limited. Each decision is the regulator's formal determination of a tenant complaint that Torus62 Limited could not resolve through its own internal complaints process.
Of those decisions, 6 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Torus62 Limited
If you have raised a complaint with Torus62 Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.