RSH provider code L4251 · Non-profit | Registered society
What you need to know about Town and Country Housing
Town and Country Housing is a non-profit registered society that operates across multiple regions in England. The landlord's RSH provider code is L4251, which helps identify it within the UK social housing sector.
How Town and Country Housing is regulated
Town and Country Housing falls under the regulatory oversight of the Regulator of Social Housing (RSH) as stipulated by the Housing and Regeneration Act 2008. Complaints against the organisation are escalated to the independent Housing Ombudsman Service. Which provides a final recourse for tenants seeking resolution. Since 2024, social housing providers like Town and Country Housing must adhere to stricter Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 46 decisions involving Town and Country Housing. Among these decisions, five (11%) have resulted in findings of severe maladministration. Severe maladministration is the regulator's most serious determination, typically reserved for cases where there are significant or persistent failures by a landlord to meet their responsibilities. The figures cited here are matters of public record published by the regulator.
What this means for Town and Country Housing tenants
Tenants in this position should consider starting their complaint with Town and Country Housing's internal complaints process as outlined on their website. If an issue remains unresolved after eight weeks, tenants may escalate it to the Housing Ombudsman Service. Tenants may be entitled to Awaab's Law protections for damp or mould issues since October 2025. Additionally, properties should meet the Decent Homes Standard, which sets minimum physical and technical condition requirements.
How to escalate a complaint about Town and Country Housing
To escalate a complaint about Town and Country Housing, follow these steps: First, submit your complaint in writing directly to the landlord. Next, request a final response from them after you have exhausted their internal complaints process or if eight weeks have elapsed without resolution. Once this step is completed, you may refer unresolved issues to the Housing Ombudsman Service for independent review. Town and Country Housing is free and doesn't require legal representation. For general support, tenants can seek advice from Citizens Advice or Shelter.
Where to read more
For additional information, visit the Housing Ombudsman, the Regulator of Social Housing, and The Tenants Voice category pages on disrepair and complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 46 decisions involving Town and Country Housing. Each decision is the regulator's formal determination of a tenant complaint that Town and Country Housing could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Town and Country Housing
If you have raised a complaint with Town and Country Housing and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.