RSH provider code L0461 · Non-profit | Registered society
What you need to know about Waltham Forest Housing Association Limited
Waltham Forest Housing Association Limited is a non-profit registered society providing social housing in England. The association operates across multiple regions and holds the Regulator of Social Housing (RSH) provider code L0461, although its stock size hasn't been published by the RSH.
How Waltham Forest Housing Association Limited is regulated
Waltham Forest Housing Association Limited is regulated under the framework established by the Housing and Regeneration Act 2008. Tenants with complaints can escalate them to the Housing Ombudsman Service. Which handles disputes between social housing providers and their tenants. The Consumer Standards introduced in April 2024 set out new requirements for landlords to ensure fair treatment of residents.
What the Housing Ombudsman record shows
The figures are matters of public record published by the regulator. As of the latest data from the Housing Ombudsman, there have been 62 decisions involving Waltham Forest Housing Association Limited. Among these, 10 (approximately 16%) contain findings of severe maladministration, which is reserved for significant or persistent failings that can undermine a landlord's ability to meet its responsibilities.
What this means for Waltham Forest Housing Association Limited tenants
Tenants in this position should consider starting their complaints through the association's internal process. If unresolved after eight weeks or if a final response from the landlord is unsatisfactory. They may escalate their complaint to the Housing Ombudsman. Since October 2025, Awaab's Law has provided tenants with specific rights regarding damp and mould issues in social housing properties. Additionally, landlords must meet the Decent Homes Standard, which ensures that homes are safe, warm, and in good repair.
How to escalate a complaint about Waltham Forest Housing Association Limited
To escalate a complaint, start by writing to Waltham Forest Housing Association Limited directly, outlining your concerns clearly. After receiving a final response from the landlord or if eight weeks have passed without resolution, you may then request an investigation from the Housing Ombudsman. Waltham Forest Housing Association Limited is free and doesn't require legal representation. For general support on housing issues, tenants can refer to Citizens Advice and Shelter.
Where to read more
For further information, visit:
Housing Ombudsman activity
The Housing Ombudsman has published 62 decisions involving Waltham Forest Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Waltham Forest Housing Association Limited could not resolve through its own internal complaints process.
Of those decisions, 10 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Waltham Forest Housing Association Limited
If you have raised a complaint with Waltham Forest Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.