RSH provider code LH4095 · Non-profit | Registered society
What you need to know about Anchor Hanover Group
Anchor Hanover Group is a non-profit registered society providing housing services in England. As per its constitutional form, it operates as a mutual organisation focused on serving its members and the wider community. The Housing Ombudsman's records show that Anchor Hanover Group has an RSH provider code of LH4095, though the exact size of its stock isn't published.
How Anchor Hanover Group is regulated
Anchor Hanover Group operates under the regulatory oversight of the Regulator of Social Housing (RSH) within the framework established by the Housing and Regeneration Act 2008. This legislation sets out the standards and requirements that social housing providers must meet to ensure they operate in the best interests of their tenants. Complaints against Anchor Hanover Group are handled through its internal complaints process. With unresolved issues then escalated to the independent Housing Ombudsman Service. The Consumer Standards introduced in 2024 aim to enhance protections for residents by setting clear expectations around service quality and responsiveness.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 66 decisions involving Anchor Hanover Group, with two of these decisions (3%) containing findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for instances where a housing association demonstrates significant or persistent failings that severely impact tenants' living conditions and rights. These figures are matters of public record published by the Housing Ombudsman.
What this means for Anchor Hanover Group tenants
Tenants in this position should consider starting their complaints with Anchor Hanover Group's internal process. Following the steps outlined on the organisation's website or complaint procedure documentation. If the issue remains unresolved after 8 weeks. Tenants may escalate their concerns to the Housing Ombudsman Service, which provides a free and impartial service for resolving disputes between tenants and housing associations. Since October 2025, Awaab's Law has provided specific protections regarding damp and mould issues, ensuring that tenants may be entitled to more immediate action from their landlord if such problems persist.
Anchor Hanover Group is required to meet the Decent Homes Standard, which includes criteria for the condition of homes, energy efficiency, internal decoration, and the management of repairs. Tenants who face ongoing disrepair or maintenance issues should seek further guidance from organisations like Citizens Advice or Shelter to understand their rights and options fully.
How to escalate a complaint about Anchor Hanover Group
To escalate a complaint against Anchor Hanover Group, tenants should first submit their concerns in writing directly to the organisation's complaints department. After receiving an initial response, they may request a final decision from the landlord if the issue isn't resolved satisfactorily. If 8 weeks have passed since lodging the original complaint and it remains unresolved, tenants can then escalate their case to the Housing Ombudsman Service. Anchor Hanover Group provides free support and doesn't require a solicitor for processing complaints. For additional assistance, tenants may contact Citizens Advice or Shelter.
Where to read more
For further information on the regulatory framework governing Anchor Hanover Group, tenants should visit:
- The Housing Ombudsman
- The Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 66 decisions involving Anchor Hanover Group. Each decision is the regulator's formal determination of a tenant complaint that Anchor Hanover Group could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Anchor Hanover Group
If you have raised a complaint with Anchor Hanover Group and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.