RSH provider code 5075 · Non-profit | Registered society
What you need to know about Citizen Housing Group Limited
Citizen Housing Group Limited is a non-profit registered society that provides social housing across multiple regions in England. Citizen Housing Group Limited operates under the Regulator of Social Housing (RSH) provider code 5075 and doesn't publish its stock size, making it difficult for the public to determine the exact number of properties managed by this landlord.
How Citizen Housing Group Limited is regulated
Citizen Housing Group Limited falls under the regulatory oversight of the Regulator of Social Housing. Adhering to the framework established by the Housing and Regeneration Act 2008. Complaints against the housing association are escalated to the independent Housing Ombudsman Service if unresolved through internal processes. The Consumer Standards introduced in April 2024 set out clear expectations for social landlords to meet regarding customer service. Repairs, and complaints handling.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 103 decisions involving Citizen Housing Group Limited. Among these decisions, five (5%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings in the landlord's duties and responsibilities.
What this means for Citizen Housing Group Limited tenants
Tenants experiencing issues with their housing should consider starting by lodging a formal complaint through the landlord's own complaints process. If the issue remains unresolved after eight weeks, tenants may escalate to the Housing Ombudsman Service. Since October 2025, Awaab's Law has provided additional protections for damp and mould issues, ensuring that residents are entitled to receive prompt action from their landlords. Tenants should also be aware of the Decent Homes Standard. Which outlines the minimum physical condition requirements for social housing in England.
How to escalate a complaint about Citizen Housing Group Limited
To escalate a complaint, tenants should first submit it in writing directly to Citizen Housing Group Limited and follow up with a request for a final response. If the issue isn't resolved within eight weeks or if they receive an unsatisfactory response from the landlord, tenants can then approach the Housing Ombudsman Service. Citizen Housing Group Limited is free of charge and doesn't require legal representation. For additional support, tenants may contact Citizens Advice or Shelter.
Where to read more
For further information on regulations and processes related to Citizen Housing Group Limited, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008
These resources provide detailed guidance and information for tenants seeking to understand their rights and options when dealing with issues related to social housing.
Housing Ombudsman activity
The Housing Ombudsman has published 103 decisions involving Citizen Housing Group Limited. Each decision is the regulator's formal determination of a tenant complaint that Citizen Housing Group Limited could not resolve through its own internal complaints process.
Of those decisions, 5 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Citizen Housing Group Limited
If you have raised a complaint with Citizen Housing Group Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.