RSH provider code 00BK · Local authority | Local authority
What you need to know about City of Westminster Council
City of Westminster Council is a local authority in England that provides housing services to its residents. It operates under the RSH provider code 00BK and serves multiple regions within England. The council manages a stock size that hasn't been publicly disclosed, but it's known for being involved in housing issues that tenants may encounter.
How City of Westminster Council is regulated
City of Westminster Council is regulated by the Regulator of Social Housing (RSH) under the framework established by the Housing and Regeneration Act 2008. Complaints about the council can be escalated to the Housing Ombudsman Service. Which operates independently to review disputes between tenants and their landlords. In April 2024, new Consumer Standards came into effect for social housing providers, including local authorities like City of Westminster Council, aimed at improving transparency and accountability in tenant services.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 40 decisions involving City of Westminster Council. Notably, none of these cases were found to involve severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings in service delivery. The published record indicates that while tenants may experience issues with their landlord, the council hasn't been formally identified as having systemic failures based on the Ombudsman's findings.
What this means for City of Westminster Council tenants
Tenants facing issues such as disrepair or other housing complaints should consider starting by lodging a complaint directly with City of Westminster Council. If the issue isn't resolved within eight weeks, tenants may escalate their concerns to the Housing Ombudsman Service. Additionally, Awaab's Law, effective since October 2025, provides additional protections for damp and mould issues in social housing. Tenants are also entitled to certain standards under the Decent Homes Standard, which ensures that homes meet basic quality criteria.
How to escalate a complaint about City of Westminster Council
To escalate a complaint effectively, tenants should first submit their concerns in writing directly to City of Westminster Council. If the issue remains unresolved after 8 weeks or following the council's final response, tenants may then contact the Housing Ombudsman Service for further review. City of Westminster Council is free and doesn't require legal representation. General support and guidance can be sought from Citizens Advice or Shelter. The official website for the Housing Ombudsman is available at https://www.housing-ombudsman.org.uk.
Where to read more
For further information, visit the websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice category pages on disrepair and complaints. Statutes related to housing regulation include the Housing Act 2004 and the Housing and Regeneration Act 2008, which are available at https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 40 decisions involving City of Westminster Council. Each decision is the regulator's formal determination of a tenant complaint that City of Westminster Council could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about City of Westminster Council
If you have raised a complaint with City of Westminster Council and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.