RSH provider code 4651 · Non-profit | Registered society
What you need to know about Flagship Housing Limited
Flagship Housing Limited is a non-profit registered society providing social housing in England. It operates across multiple regions but doesn't disclose its stock size publicly. The landlord's RSH provider code, assigned by the Regulator of Social Housing (RSH), is 4651.
How Flagship Housing Limited is regulated
Flagship Housing Limited is regulated under the Housing and Regeneration Act 2008 framework. Which sets out requirements for social housing providers. Complaints against the landlord are escalated to the Housing Ombudsman Service if not resolved internally. Since October 2024, the Consumer Standards have been in place, setting new benchmarks for tenant satisfaction and service quality.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 32 decisions involving Flagship Housing Limited. Of these, two (6%) contain findings of severe maladministration, which is the regulator's most serious determination reserved for significant or persistent failings by a landlord. The figures are matters of public record published by the regulator and should be considered when assessing the organisation's performance.
What this means for Flagship Housing Limited tenants
Tenants in this position should consider following the official complaints process set out by Flagship Housing Limited first, then escalating to the Housing Ombudsman after 8 weeks if unresolved. Awaab's Law, which came into effect in October 2025, entitles tenants to free damp and mould repairs within a specific timeframe. Additionally, properties must meet the Decent Homes Standard for basic habitability and quality of living conditions.
How to escalate a complaint about Flagship Housing Limited
To escalate a complaint, start by submitting it in writing directly to Flagship Housing Limited. After receiving their final response or if 8 weeks have elapsed without resolution, you can submit your case to the Housing Ombudsman for review. Flagship Housing Limited is free and doesn't require legal representation; simply visit the official website at
Where to read more
For further information on housing regulations and tenant rights, refer to the Housing Ombudsman (
Housing Ombudsman activity
The Housing Ombudsman has published 32 decisions involving Flagship Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Flagship Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 2 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Flagship Housing Limited
If you have raised a complaint with Flagship Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.