RSH provider code LH3902 · Non-profit | Registered society
What you need to know about GreenSquareAccord Limited
GreenSquareAccord Limited is a non-profit registered society that operates in multiple regions across England. GreenSquareAccord Limited provides housing services under the regulatory oversight of the Regulator of Social Housing (RSH) and has the provider code LH3902.
How GreenSquareAccord Limited is regulated
GreenSquareAccord Limited is regulated by the Regulator of Social Housing under the framework set out in the Housing and Regeneration Act 2008. Complaints against the organisation are escalated to the Housing Ombudsman Service for independent review. Since April 2024, housing associations like GreenSquareAccord Limited must adhere to new Consumer Standards that aim to enhance transparency, fairness, and accountability.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 112 decisions involving GreenSquareAccord Limited. Of these, 25 (or 22%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination and applies to significant or persistent failings in service delivery.
What this means for GreenSquareAccord Limited tenants
Tenants should consider following their landlord's complaints process if they face issues with their housing. Such as disrepair or damp problems. Under Awaab's Law, implemented since October 2025, tenants may be entitled to a faster response and resolution concerning mould and damp. Additionally, the Decent Homes Standard outlines that homes must meet both quality and fitness criteria for habitable living conditions. Tenants in this position should consider seeking legal advice if their complaints are unresolved.
How to escalate a complaint about GreenSquareAccord Limited
To escalate a complaint, tenants should first write to GreenSquareAccord Limited directly. After submitting the initial complaint, they may request a final response once the landlord's internal process is exhausted or after eight weeks have passed without resolution. If the issue remains unresolved, tenants can then contact the Housing Ombudsman Service for an independent review. GreenSquareAccord Limited is free and doesn't require legal representation. For additional support, tenants may consult Citizens Advice or Shelter.
Where to read more
For further information on GreenSquareAccord Limited and its regulatory status, visit:
- Housing Ombudsman
- Regulator of Social Housing
- The Tenants Voice category pages on disrepair and complaints
- Statute references: Housing Act 2004 and the Housing and Regeneration Act 2008
Housing Ombudsman activity
The Housing Ombudsman has published 112 decisions involving GreenSquareAccord Limited. Each decision is the regulator's formal determination of a tenant complaint that GreenSquareAccord Limited could not resolve through its own internal complaints process.
Of those decisions, 25 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about GreenSquareAccord Limited
If you have raised a complaint with GreenSquareAccord Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.