RSH provider code L1538 · Non-profit | Registered society
What you need to know about Hexagon Housing Association Limited
Hexagon Housing Association Limited is a non-profit registered society that provides social housing in England. The association's RSH provider code is L1538, indicating its status as a regulated social housing provider under the oversight of the Regulator of Social Housing (RSH). Although the specific size of their stock isn't publicly disclosed, Hexagon serves multiple regions across England.
How Hexagon Housing Association Limited is regulated
Hexagon Housing Association Limited operates under the regulatory framework established by the Housing and Regeneration Act 2008. The association must comply with rules set forth by the RSH. Which aims to ensure that social housing providers maintain high standards of governance and financial stability. Complaints about Hexagon are escalated to the Housing Ombudsman Service if not resolved through the landlord's own complaints process. Since October 2024, the Consumer Standards have been introduced, providing tenants with clearer guidance on their rights and the responsibilities of social landlords.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 37 decisions involving Hexagon Housing Association Limited. Of these, 25 (68%) include findings of severe maladministration, which is the regulator's most serious determination for significant or persistent failings in service delivery. These findings highlight systemic issues within the landlord's operations that have resulted in substantial harm to tenants.
What this means for Hexagon Housing Association Limited tenants
Tenants experiencing difficulties with Hexagon should start by lodging a formal complaint through the association's internal complaints process. If unresolved after eight weeks, or if the final response from the landlord is unsatisfactory, tenants may escalate their concerns to the Housing Ombudsman. Since October 2025, Awaab's Law has provided additional protections for tenants suffering from damp and mould issues. Additionally, properties must meet the Decent Homes Standard to ensure they're in a good state of repair.
How to escalate a complaint about Hexagon Housing Association Limited
To address unresolved complaints, follow these steps:
- Initial Complaint: Write to Hexagon Housing Association Limited outlining your issue clearly.
- Final Response Requested: After receiving an initial response or if no action is taken within eight weeks, request the landlord's final position on your complaint.
- Escalation to Ombudsman: If you remain dissatisfied after exhausting all internal routes, escalate your complaint to the Housing Ombudsman via their website (https://www.housing-ombudsman.org.uk). Hexagon Housing Association Limited is free and doesn't require legal representation.
For general support on social housing issues, tenants may consult Citizens Advice or Shelter for guidance. These organisations can provide advice and advocacy services to help resolve disputes effectively.
Where to read more
For further information, visit the Housing Ombudsman (https://www.housing-ombudsman.org.uk), Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), or explore The Tenants Voice category pages on disrepair and complaints. Statutory guidance can also be found in primary legislation such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 37 decisions involving Hexagon Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Hexagon Housing Association Limited could not resolve through its own internal complaints process.
Of those decisions, 25 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Hexagon Housing Association Limited
If you have raised a complaint with Hexagon Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.