RSH provider code L4060 · Non-profit | Registered society
What you need to know about Orbit Housing Association Limited
Orbit Housing Association Limited is a non-profit registered society providing housing across multiple regions in England. Orbit Housing Association Limited operates under the RSH provider code L4060 and manages an undisclosed number of properties, serving tenants throughout various parts of the country.
How Orbit Housing Association Limited is regulated
Orbit Housing Association Limited falls under the regulatory oversight of the Regulator of Social Housing (RSH) as established by the Housing and Regeneration Act 2008. Complaints against the organisation are handled initially through its own internal complaints process. Followed by escalation to the independent Housing Ombudsman Service if unresolved after eight weeks. Since October 2024, social landlords have been required to adhere to new Consumer Standards that aim to enhance transparency and accountability in their operations.
What the Housing Ombudsman record shows
The Housing Ombudsman has published decisions involving Orbit Housing Association Limited on 193 occasions. Of these cases, 42 (or approximately 22%) have resulted in findings of severe maladministration. Severe maladministration is the most serious determination by the regulator and indicates significant or persistent failings that have caused substantial harm to tenants. These figures are matters of public record published by the Housing Ombudsman.
What this means for Orbit Housing Association Limited tenants
Tenants experiencing issues with their housing provided by Orbit Housing Association Limited should first raise concerns through the landlord's internal complaints process. If resolution isn't achieved after eight weeks, or if a final response from the landlord has been received but remains unsatisfactory, tenants may escalate their complaint to the Housing Ombudsman Service. Since October 2025, Awaab's Law requires landlords to address damp and mould issues promptly. Additionally, properties must meet the Decent Homes Standard for basic habitability and safety. Tenants in this position should consider seeking legal advice if they feel their rights have been violated.
How to escalate a complaint about Orbit Housing Association Limited
To escalate a complaint against Orbit Housing Association Limited, tenants should first submit it in writing directly to the landlord. After receiving a final response from the landlord or waiting eight weeks without resolution, tenants may then contact the Housing Ombudsman Service for further review. Orbit Housing Association Limited is free and doesn't require legal representation. For general support and guidance on dealing with complaints, citizens can refer to resources provided by Citizens Advice and Shelter. The official website of the Housing Ombudsman Service provides additional information: https://www.housing-ombudsman.org.uk
Where to read more
For further details, consult the official websites of the Housing Ombudsman (https://www.housing-ombudsman.org.uk) and the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing). The Tenants Voice category pages on disrepair and complaints offer additional insights: https://www.thetenantsvoice.com/category/disrepair/. Statutory references include the Housing Act 2004 and the Housing and Regeneration Act 2008, available at https://www.legislation.gov.uk.Housing Ombudsman activity
The Housing Ombudsman has published 195 decisions involving Orbit Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Orbit Housing Association Limited could not resolve through its own internal complaints process.
Of those decisions, 42 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Orbit Housing Association Limited
If you have raised a complaint with Orbit Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.