RSH provider code L0871 · Non-profit | Registered society
What you need to know about Origin Housing Limited
Origin Housing Limited is a non-profit registered society that operates across multiple regions in England. Origin Housing Limited provides social housing under the oversight of the Regulator of Social Housing (RSH) and has a provider code of L0871.
How Origin Housing Limited is regulated
Origin Housing Limited is regulated by the Regulator of Social Housing under the framework set out by the Housing and Regeneration Act 2008. Complaints are escalated to the Housing Ombudsman Service if they're not resolved through the landlord's internal complaints process. The Consumer Standards, introduced in April 2024, aim to improve transparency and accountability for social housing providers like Origin Housing Limited.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 49 decisions involving Origin Housing Limited. Out of these, 14 (or 29%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination, reserved for significant or persistent failings in a landlord's processes and procedures.
What this means for Origin Housing Limited tenants
Tenants in this position should consider starting their complaints through Origin Housing Limited's internal process first. If unresolved after 8 weeks, they may escalate to the Housing Ombudsman Service. Since October 2025, landlords like Origin Housing Limited have obligations under Awaab's Law for addressing damp and mould issues promptly. Additionally, properties must meet the Decent Homes Standard, which includes requirements for habitable space, thermal comfort, structural integrity, and internal condition.
How to escalate a complaint about Origin Housing Limited
To escalate a complaint, tenants should first submit it in writing to Origin Housing Limited directly. After receiving their final response or if 8 weeks have passed without resolution, they may contact the Housing Ombudsman Service for further assistance. Origin Housing Limited is free and doesn't require legal representation. Tenants can seek general support from Citizens Advice or Shelter. More information on making a complaint to the Housing Ombudsman can be found at https://www.housing-ombudsman.org.uk.
Where to read more
For additional resources, tenants may visit:
- The Housing Ombudsman: https://www.housing-ombudsman.org.uk
- The Regulator of Social Housing: https://www.gov.uk/government/organisations/regulator-of-social-housing
- Statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008 on legislation.gov.uk: https://www.legislation.gov.uk
Housing Ombudsman activity
The Housing Ombudsman has published 49 decisions involving Origin Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Origin Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 14 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Origin Housing Limited
If you have raised a complaint with Origin Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.