RSH provider code 4850 · Non-profit | Registered society
What you need to know about Vivid Housing Limited
Vivid Housing Limited is a non-profit registered society that operates in multiple regions across England. Vivid Housing Limited provides social housing and is listed under the RSH provider code 4850. As a landlord, Vivid Housing Limited manages properties for tenants seeking affordable homes.
How Vivid Housing Limited is regulated
Vivid Housing Limited is regulated by the Regulator of Social Housing (RSH) under the Housing and Regeneration Act 2008 framework. Complaints about the housing association can be escalated to the independent Housing Ombudsman Service, which handles disputes between tenants and their landlords. Since October 2025, Awaab's Law has imposed additional obligations on landlords for addressing damp and mould issues. The Consumer Standards introduced in 2024 further enhance tenant rights and protections.
What the Housing Ombudsman record shows
The figures are matters of public record published by the Housing Ombudsman: Vivid Housing Limited has had 80 decisions involving it, with six (8%) containing findings of severe maladministration. Severe maladministration is the regulator's most serious determination and indicates significant or persistent failings in service delivery.
What this means for Vivid Housing Limited tenants
Tenants should consider following their landlord's complaints process first, then escalating to the Housing Ombudsman after 8 weeks if the issue remains unresolved. They may be entitled to additional support under Awaab's Law for damp and mould since October 2025. Tenants also have rights under the Decent Homes Standard, which ensures that homes meet basic quality standards.
How to escalate a complaint about Vivid Housing Limited
To escalate a complaint, start by writing to Vivid Housing Limited in the first instance. After receiving a final response from the landlord, tenants can then approach the Housing Ombudsman if they remain unsatisfied. Vivid Housing Limited is free and doesn't require legal representation. For general support, Citizens Advice and Shelter offer guidance on housing issues. Visit https://www.housing-ombudsman.org.uk for more information.
Where to read more
Further details are available from the Housing Ombudsman (https://www.housing-ombudsman.org.uk), the Regulator of Social Housing (https://www.gov.uk/government/organisations/regulator-of-social-housing), and The Tenants Voice's category pages on disrepair and complaints. Relevant statutes include the Housing Act 2004 and the Housing and Regeneration Act 2008.Housing Ombudsman activity
The Housing Ombudsman has published 81 decisions involving Vivid Housing Limited. Each decision is the regulator's formal determination of a tenant complaint that Vivid Housing Limited could not resolve through its own internal complaints process.
Of those decisions, 6 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Vivid Housing Limited
If you have raised a complaint with Vivid Housing Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.