RSH provider code L0277 · Non-profit | Registered society
What you need to know about Wandle Housing Association Limited
Wandle Housing Association Limited is a non-profit registered society that operates in multiple regions across England. As a social landlord, it provides homes for people who need affordable housing support. The Regulator of Social Housing (RSH) assigns each regulated entity a provider code-Wandle's code is L0277.
How Wandle Housing Association Limited is regulated
Wandle Housing Association Limited falls under the regulatory oversight of the Regulator of Social Housing. Which regulates and enforces compliance with the Housing and Regeneration Act 2008. Complaints from tenants are escalated to the independent Housing Ombudsman Service if not resolved internally by the landlord. Since April 1, 2024, the RSH introduced new Consumer Standards aimed at improving transparency, accountability, and responsiveness in social housing services.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that Wandle Housing Association Limited has had 111 decisions made against it. Among these, 33 findings (approximately 30%) are for severe maladministration-a determination reserved by the regulator for significant or persistent failings in service delivery that can undermine public confidence. These published figures highlight the extent to which tenants have sought redress through formal complaint channels.
What this means for Wandle Housing Association Limited tenants
Tenants should be aware of their rights and options when dealing with issues such as property disrepair, dampness, or mould. Under Awaab's Law, introduced in October 2025, tenants may be entitled to additional protections and remedies if they experience persistent problems with damp and mould in their homes. Additionally, the Decent Homes Standard sets out minimum quality requirements for social housing. Tenants experiencing issues should consider starting by lodging a complaint directly with Wandle Housing Association Limited. If unresolved after 8 weeks or upon receiving a final response from the landlord, tenants may escalate their case to the Housing Ombudsman.
How to escalate a complaint about Wandle Housing Association Limited
To escalate a complaint effectively, start by submitting it in writing to Wandle Housing Association Limited. After an initial review and any subsequent internal resolution attempts, request a formal final response from the landlord. If still unresolved after 8 weeks or if you receive the final decision, tenants can then approach the Housing Ombudsman for further investigation. Wandle Housing Association Limited is free of charge and doesn't require legal representation. For general support and advice on dealing with complaints processes, tenants may contact Citizens Advice or Shelter. More information about the ombudsman process can be found at https://www.housing-ombudsman.org.uk.
Where to read more
Further details on regulations and tenant rights are available from the Housing Ombudsman, the Regulator of Social Housing, and The Tenants Voice category pages dedicated to disrepair and complaints. Statutory guidance can also be found in the Housing Act 2004 and the Housing and Regeneration Act 2008 at https://www.gov.uk/government/organisations/regulator-of-social-housing and https://www.legislation.gov.uk.
Housing Ombudsman activity
The Housing Ombudsman has published 111 decisions involving Wandle Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Wandle Housing Association Limited could not resolve through its own internal complaints process.
Of those decisions, 33 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Wandle Housing Association Limited
If you have raised a complaint with Wandle Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.