Bromford Housing Association Limited

RSH provider code 4819 · Non-profit | Registered society

What you need to know about Bromford Housing Association Limited

Bromford Housing Association Limited is a non-profit registered society that operates across multiple regions in England, providing homes for rent. The association has a provider code of 4819 under the Regulator of Social Housing (RSH). As a housing association, it plays a important role in offering affordable accommodation to individuals and families who might otherwise struggle to find suitable housing on the open market.

How Bromford Housing Association Limited is regulated

Bromford Housing Association Limited is regulated by the Regulator of Social Housing under the framework established by the Housing and Regeneration Act 2008. The association must adhere to stringent regulatory requirements, including maintaining high standards in financial management, service delivery, and resident engagement. Tenants who have unresolved complaints can escalate them to the Housing Ombudsman Service, which was set up as a free independent body to investigate disputes between tenants and their landlords. Since October 2024, housing associations are also required to meet the new Consumer Standards introduced by the regulator.

What the Housing Ombudsman record shows

The figures published by the Housing Ombudsman reveal that there have been 71 decisions involving Bromford Housing Association Limited. Of these, 19 (or 27%) contain findings of severe maladministration. Severe maladministration is the most serious determination made by the regulator and indicates significant or persistent failings in how an association handles complaints and provides services to its tenants.

What this means for Bromford Housing Association Limited tenants

Tenants facing issues with their landlord should first raise concerns through Bromford's internal complaints process, which typically involves submitting a written complaint. If the issue remains unresolved after eight weeks, or if the tenant receives a final response from the association that's unsatisfactory, they may escalate the matter to the Housing Ombudsman Service. Tenants who experience damp or mould issues since October 2025 may be entitled to additional support under Awaab's Law. Additionally, properties must meet the Decent Homes Standard, which sets out minimum quality and condition requirements for social housing in England.

How to escalate a complaint about Bromford Housing Association Limited

To escalate a complaint effectively, tenants should first write to Bromford Housing Association Limited detailing their concerns. If the issue remains unresolved after eight weeks or following receipt of a final response from the association, they can then request a review by the Housing Ombudsman Service. Bromford Housing Association Limited is free and doesn't require legal representation. Tenants seeking additional support may also consult Citizens Advice or Shelter for general guidance on housing issues.

Where to read more

For further information about Bromford Housing Association Limited's regulatory status and performance, tenants can visit the websites of the Housing Ombudsman Service, the Regulator of Social Housing, and The Tenants Voice category pages on disrepair and complaints. Statutory guidance can be found in the Housing Act 2004 and the Housing and Regeneration Act 2008.

Housing Ombudsman activity

The Housing Ombudsman has published 71 decisions involving Bromford Housing Association Limited. Each decision is the regulator's formal determination of a tenant complaint that Bromford Housing Association Limited could not resolve through its own internal complaints process.

Of those decisions, 19 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.

Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.

Make a complaint about Bromford Housing Association Limited

If you have raised a complaint with Bromford Housing Association Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.