RSH provider code L4476 · Non-profit | Registered society
What you need to know about Incommunities Limited
Incommunities Limited is a non-profit registered society that provides social housing in England. The landlord operates across multiple regions and holds the Regulator of Social Housing (RSH) provider code L4476.
How Incommunities Limited is regulated
Incommunities Limited is regulated by the Regulator of Social Housing under the framework set out in the Housing and Regeneration Act 2008. Complaints against the landlord are escalated to the independent Housing Ombudsman Service if they can't be resolved through internal processes. Since October 2024, Incommunities Limited must adhere to new Consumer Standards designed to improve transparency and accountability.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that there have been 44 decisions involving Incommunities Limited. Among these decisions, 3 (7%) contain findings of severe maladministration. Severe maladministration is the regulator's most serious determination and indicates significant or persistent failings in service delivery.
What this means for Incommunities Limited tenants
Tenants in this position should consider following their landlord's complaints process thoroughly before escalating issues to the Housing Ombudsman. If unresolved after 8 weeks, tenants may be entitled to seek assistance from the Housing Ombudsman Service under Awaab's Law, which came into effect in October 2025 and requires landlords to address damp and mould problems promptly. Additionally, tenants should ensure their living conditions meet the Decent Homes Standard.
How to escalate a complaint about Incommunities Limited
To escalate a complaint effectively, start by submitting your concerns in writing directly to Incommunities Limited. After receiving a final response from the landlord, if you remain unsatisfied, you may then contact the Housing Ombudsman Service. Incommunities Limited is free and doesn't require legal representation. For general support and advice, tenants can refer to Citizens Advice or Shelter. Visit the Housing Ombudsman website for more information on how to proceed.
Where to read more
For further details on housing regulation, visit the websites of the Regulator of Social Housing and the Housing Ombudsman Service at regulator-of-social-housing.gov.uk and housing-ombudsman.org.uk. The Tenants Voice category pages on disrepair and complaints provide additional resources. Statutory references include the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 44 decisions involving Incommunities Limited. Each decision is the regulator's formal determination of a tenant complaint that Incommunities Limited could not resolve through its own internal complaints process.
Of those decisions, 3 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Incommunities Limited
If you have raised a complaint with Incommunities Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.