RSH provider code L0726 · Non-profit | Registered society
What you need to know about Metropolitan Housing Trust Limited
Metropolitan Housing Trust Limited is a registered society that operates non-profit housing across multiple regions in England. Metropolitan Housing Trust Limited provides homes for tenants under its RSH provider code, L0726. As a social landlord, it manages properties on behalf of the community, aiming to ensure safe and decent living conditions.
How Metropolitan Housing Trust Limited is regulated
Metropolitan Housing Trust Limited operates under the regulatory oversight of the Regulator of Social Housing (RSH) as mandated by the Housing and Regeneration Act 2008. Complaints against the organisation are escalated through its internal complaints process. Which should be exhausted before going to an external body like the Housing Ombudsman Service. Since October 2024, social landlords have been required to adhere to new Consumer Standards designed to improve transparency and accountability in landlord-tenant relationships.
What the Housing Ombudsman record shows
The Housing Ombudsman has published 77 decisions involving Metropolitan Housing Trust Limited. Notably, there are no findings of severe maladministration (the regulator's most serious determination reserved for significant or persistent failings). The figures are matters of public record published by the regulator and can be reviewed on their website.
What this means for Metropolitan Housing Trust Limited tenants
Tenants in this position should consider starting with the landlord's internal complaints process. If unresolved after 8 weeks, they may escalate to the Housing Ombudsman Service free of charge without needing legal representation. Awaab's Law, which came into effect in October 2025, obliges landlords to address damp and mould issues promptly. Additionally, properties are expected to meet the Decent Homes Standard, ensuring that tenants have a habitable home with basic amenities.
How to escalate a complaint about Metropolitan Housing Trust Limited
To escalate a complaint effectively, follow these steps: First, submit your written complaint directly to Metropolitan Housing Trust Limited. After 8 weeks or once you receive their final response, you may contact the Housing Ombudsman Service for further review. Metropolitan Housing Trust Limited is free and doesn't require legal representation. Tenants can seek additional support from Citizens Advice or Shelter if needed.
Where to read more
For more information on Metropolitan Housing Trust Limited's regulatory standing, visit the Housing Ombudsman website at https://www.housing-ombudsman.org.uk and the Regulator of Social Housing site at https://www.gov.uk/government/organisations/regulator-of-social-housing. The Tenants Voice category pages on disrepair and complaints provide further guidance and resources for tenants facing housing issues, along with relevant statutes such as the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 77 decisions involving Metropolitan Housing Trust Limited. Each decision is the regulator's formal determination of a tenant complaint that Metropolitan Housing Trust Limited could not resolve through its own internal complaints process.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about Metropolitan Housing Trust Limited
If you have raised a complaint with Metropolitan Housing Trust Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.