RSH provider code 4873 · Non-profit | Registered society
What you need to know about LiveWest Homes Limited
LiveWest Homes Limited is a non-profit registered society providing housing in England. With its RSH provider code 4873, it operates across multiple regions and manages an undisclosed number of properties.
How LiveWest Homes Limited is regulated
LiveWest Homes Limited falls under the regulation of the Regulator of Social Housing (RSH) as per the Housing and Regeneration Act 2008. Complaints against this landlord are escalated to the independent Housing Ombudsman Service for impartial review. Since October 2024, the Consumer Standards have been introduced by the RSH, setting new benchmarks for how housing associations must handle complaints and treat their tenants.
What the Housing Ombudsman record shows
The figures published by the Housing Ombudsman show that LiveWest Homes Limited has had 95 decisions involving it. Among these, three (3%) are classified as severe maladministration findings. Severe maladministration is the regulator's most serious determination, indicating significant or persistent failures in how a landlord manages its responsibilities and deals with tenant concerns.
What this means for LiveWest Homes Limited tenants
Tenants facing issues with LiveWest Homes Limited should start by lodging their complaints directly through the landlord's internal processes. If unresolved after eight weeks, or following receipt of the final response from the landlord, they may escalate their case to the Housing Ombudsman Service. Under Awaab's Law, which came into effect in October 2025, tenants experiencing damp and mould issues may be entitled to additional protections. Additionally, properties must meet the Decent Homes Standard for adequate repair and space.
How to escalate a complaint about LiveWest Homes Limited
To escalate a complaint against LiveWest Homes Limited, start by submitting your concerns in writing directly to the landlord. After receiving a final response from the landlord or waiting eight weeks without resolution, you can approach the Housing Ombudsman Service for further review. LiveWest Homes Limited is free and doesn't require legal representation. For additional support on dealing with complaints, tenants may refer to Citizens Advice or Shelter. The Housing Ombudsman's website provides detailed guidance: .
Where to read more
For more information, visit the Housing Ombudsman (), the Regulator of Social Housing (), and The Tenants Voice category pages on disrepair and complaints. Statutory guidance is also available through legislation.gov.uk, including the Housing Act 2004 and the Housing and Regeneration Act 2008.
Housing Ombudsman activity
The Housing Ombudsman has published 96 decisions involving LiveWest Homes Limited. Each decision is the regulator's formal determination of a tenant complaint that LiveWest Homes Limited could not resolve through its own internal complaints process.
Of those decisions, 3 contain findings of severe maladministration - the regulator's most serious determination, reserved for cases where the landlord's failures were significant or persistent. The Housing Ombudsman publishes severe maladministration orders publicly on its website.
Source: Housing Ombudsman Service. Counts are aggregated from the Ombudsman's public decisions database, last refreshed nightly.
Make a complaint about LiveWest Homes Limited
If you have raised a complaint with LiveWest Homes Limited and are unhappy with the outcome, the Housing Ombudsman handles complaints about all registered providers of social housing in England.